Front Office Lead - Tenaya

UNLV Medicine • Las Vegas, NV

17h

About The Position

The Front Office Lead is a working position responsible for leading the front office’s daily workflow. Duties include scheduling patient appointments, greeting patients and visitors, answering and directing phone calls, checking patients in and out, verifying insurance eligibility, and assisting with general office duties. Candidates must be legally authorized to work in the United States. UNLV Health does not provide employment sponsorships or sponsorship transfers.

Requirements

• High school diploma or GED equivalent.
• At least three years of experience performing similar duties in healthcare.
• Ability to problem-solve.
• Excellent interpersonal communication ability.
• Excellent customer service skills.
• Ability to communicate professionally with the public.
• Knowledge of insurance programs.
• Math skills to manage cash, change, checks, and credit card transactions.
• Knowledge of operating office machinery, such as fax machines, typewriters, and copiers, and applicable software applications, such as Microsoft Word and Excel.
• Knowledge of insurance verification software.
• Ability to maintain confidentiality and follow PHV HIPAA regulations.
• Knowledge of medical office scheduling and terminology.
• Ability to work under fast-paced and stressful conditions and with frequent interruptions.
• Must be legally authorized to work in the United States.

Nice To Haves

• Knowledge of an electronic medical record system.

Responsibilities

• Lead the daily workflow of the front office.
• Schedule patient appointments.
• Greet patients and visitors.
• Answer and direct phone calls.
• Check patients in and out.
• Verify insurance eligibility.
• Assist with general office duties.

Benefits

• 12 full-day and 2 half-day paid holidays per year, starting with the first day of employment.
• 20 PTO days per year.
• 3% 401(k) contribution, even if the employee does not contribute, after 90 days of employment.
• Medical, dental, and vision benefits beginning the first of the month following the start date.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED