Office Lead

Carvana•Clayton, NC

About The Position

The Office Lead coordinates daily office activities and ensures office workers are properly staffed, including part-time staff on sale days in proportion to the number of cars consigned. The role provides prompt, courteous service in person and by phone, maintains a professional appearance, and performs duties assigned by the Office Manager. The Office Lead must know and follow company policies and procedures as well as applicable state and federal laws, and ensure that people under their jurisdiction do the same. ADESA operates auto auction and vehicle-service locations and emphasizes customer care, teamwork, ownership, professionalism, and working effectively in a fast-paced environment. This position may involve both indoor and outdoor conditions and light-to-medium physical activity. Hiring is contingent on passing a background check, and the role is not eligible for visa sponsorship.

Requirements

High school diploma or GED preferred.
Must be at least 18 years of age.
Must have a valid driver’s license that meets the requirements.
Must be able to safely drive a variety of makes, models, and sizes of vehicles.
Must be able to read, write, speak, and understand English.
Proficiency with computer systems and applications.
Strong customer service skills and professional presence.
Ability to collaborate with multiple departments, customers, and vendors.
Analytical thinking and problem-solving skills.
Strong organizational skills.
High degree of safety focus.
Ability to multitask while maintaining attention to detail.
Ability to work in a fast-paced environment.
Excellent verbal and written communication skills.
Data entry skills.
Hiring is contingent on passing a complete background check.

Nice To Haves

Notary certification preferred.
One year of office environment experience preferred.

Responsibilities

Coordinate daily office activities.
Properly staff office workers, including part-time staff on sale days according to the number of cars consigned.
Provide prompt and courteous customer service by phone and in person, using friendliness and proper phone etiquette.
Maintain a professional appearance consistent with the Handbook.
Perform duties assigned by the Office Manager.
Know and follow company policies and procedures and state or federal laws, and ensure persons under the role’s jurisdiction follow them.