Office Lead
About The Position
New York Imaging (NYI) is seeking an Office Lead to coordinate the day-to-day administrative and operational activities of its diagnostic imaging practice. The role supports seamless workflow and high-quality patient care while ensuring compliance with healthcare regulations and managing operational risks. The Office Lead assists with staff oversight, performance management, scheduling, and communication across clinical, administrative, and leadership teams. The position also develops initiatives to improve patient satisfaction, handles service recovery, and helps maintain a welcoming and supportive front office. Other duties may be assigned as needed or required.
Responsibilities
- Manage and coordinate the practice’s day-to-day administrative and operational activities.
- Ensure adherence to HIPAA, OSHA, and other relevant healthcare standards, and proactively manage risks.
- Facilitate communication and daily office huddles among clinical, administrative, and leadership teams.
- Assist in overseeing administrative and clinical staff and foster a positive culture of continuous learning and professional development.
- Conduct performance evaluations, set objectives, and provide coaching to support team productivity.
- Oversee scheduling to align staffing with patient care needs.
- Serve as a liaison between clinical and administrative teams to support communication, collaboration, and aligned objectives.
- Implement strategies to improve patient satisfaction and experience.
- Manage patient complaints and establish and execute service recovery protocols.
- Maintain a friendly, efficient, and supportive front office environment.
- Perform other duties as needed or required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
