Office Lead

New York Imaging Service • New York, NY

9d

About The Position

The Office Lead oversees the practice’s day-to-day administrative and operational activities to support smooth workflows and high-quality patient care. The role helps ensure compliance with healthcare regulations and manages risks to protect patients, staff, and the organization. It also facilitates communication and coordination among clinical, administrative, and leadership teams.

The Office Lead assists with oversight of administrative and clinical staff, supports team development and a positive work culture, conducts performance evaluations, provides coaching, and oversees staff scheduling. The role also develops and implements initiatives to improve patient satisfaction, addresses complaints through service recovery, and maintains a welcoming and supportive front office. Other duties may be assigned as needed or required.

Responsibilities

• Manage and coordinate the practice’s day-to-day administrative and operational activities.
• Ensure adherence to HIPAA, OSHA, and other relevant healthcare standards, and proactively manage risks.
• Facilitate communication and daily office huddles among clinical, administrative, and leadership teams.
• Assist in overseeing administrative and clinical staff and foster a positive culture that encourages learning and professional development.
• Conduct regular performance evaluations, set objectives, and provide coaching to support team productivity.
• Oversee scheduling to align staffing with patient care needs.
• Serve as a liaison between clinical and administrative teams to support communication, collaboration, and aligned objectives.
• Implement strategies to enhance patient satisfaction and experience.
• Manage patient complaints and establish and execute service recovery protocols.
• Ensure a friendly, efficient, and supportive front office environment.
• Perform other duties as needed or required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed