Office Lead Receptionist

New York Health•Riverhead, NY

2d•$65,000 - $65,000•Onsite

About The Position

The Office Lead Receptionist supports the Practice Administrator in the day-to-day operations of the New York Health OBGYN practice. The role supports physicians and clinical and administrative staff in achieving operational goals, while helping maintain operational efficiency and quality of care outcomes. The Office Lead serves as a key liaison among physicians, staff, and external stakeholders. Responsibilities include coordinating administrative and operational activities, ensuring adherence to healthcare regulations and managing risks, improving communication across teams, and assisting with staff oversight and development. The role also supports performance management and staffing schedules, and works to improve patient satisfaction through service recovery and a welcoming, efficient front office environment.

Responsibilities

Manage and coordinate day-to-day administrative and operational activities to support seamless workflows and high-quality patient care.
Ensure adherence to HIPAA, OSHA, and other applicable healthcare standards, and proactively manage risks.
Facilitate communication and daily office huddles among clinical, administrative, and leadership teams.
Assist in overseeing administrative and clinical staff and foster a positive culture of continuous learning and professional development.
Conduct regular performance evaluations, set objectives, and provide coaching to support team productivity.
Oversee scheduling to align staffing with patient care needs.
Act as a liaison between clinical and administrative teams to support communication, collaboration, and shared objectives.
Implement strategies to enhance patient satisfaction and experience.
Manage patient complaints and carry out service recovery protocols to resolve issues promptly.
Ensure a friendly, efficient, and supportive front office environment.
Perform other duties as assigned or required.