Lead Front Office Receptionist

IndianHealth Center of Santa Clara Valley•San Jose, CA

9h•$25 - $28•Onsite

About The Position

This role supports the Front Office Supervisor by overseeing workflow, guiding team members, and maintaining efficient patient flow and service standards. To enhance customer service by providing peer leadership with organizational authority within the receptionist teams to make necessary decisions. Be available for staffing or other decisions when supervisor is absent. The Front Office team plays a key role as the first point of contact for patients in the clinic. The primary responsibility of the Front Office is to maintain a positive patient experience, and ensures the timely flow of information and paperwork between the patient, clinical staff, registration staff, and billing staff. The Front Office greets, instructs, and assists patients with paperwork and completion of forms; monitor the waiting room and the patient's experience in the waiting room; communicate insurance coverage and payment responsibilities to the patients; and collects any patient payments due at the time of the visit. Provide backup assistance within department areas as appropriate. The IHC is a Patient Centered Health Home and all employees are an integral part of this model of care delivery.

Requirements

High School or equivalent (required)
Certified Medical Administrative Assistant (CMMA) from National Healthcare Association (NCA)
Demonstrated excellence in all areas of the Receptionist position.
Five year minimum experience in Customer Service position.
Excellent phone skills required
Ability to maintain strict confidentiality
Ability to function independently and as a team member within diverse environments as well as with a diverse staff composition

Nice To Haves

some College
Prior experience in Managed Care/Medi-Cal such as F-Pact,CDP,CHDP, and presumptive eligibility preferred
Fluent in English and Spanish (ability to read, write and speak) preferred.
Previous knowledge of office practices and procedures in the medical field preferred
Familiarity with medical computer software and data entry
Knowledge of & ability to work with the American Indian community & other minority populations
Willingness to train in other areas of the Medical department

Responsibilities

Collaborates closely with the Front Office Supervisor to ensure efficient daily operations, support staff development, promote workflow efficiency and maintain high standards of patient service.
Serving as the primary point of contact for Front Office Staff in the absence of the Front Office Supervisor.
Assisting with training and onboarding of new Front Office staff
Schedules and confirms medical appointments. reschedules, cancels, performs patient call backs, and checks voice mail throughout the day
Performs data entry of insurance information and processes patient co-payments
Screens new members for assignation to our health center and other eligibility purposes
Complies with IHC’s HIPAA and Privacy Rules
Uses efficient and clear communication at all times
Greets all patients arriving to our clinic in a friendly and professional manner including staff, vendors, providers, and community members
Prepares intake information and initial registration following HIPAA guidelines
When requested, collects and deposits money at the end of every shift in accordance with the policy and procedures
Maintains and organizes filing systems and is knowledgeable in the operation of office equipment and software programs
Asks for assistance if needed when directing incoming patients and visitors to the appropriate department or provider
Attends and participates in all departmental meetings
Maintains a current source of Front Office paperwork and forms Keeps a clean, clutter free work area at all times
Adheres to Finance policies when registering patients for appointments and labs
Participates as a proactive representative of the Patient Centered Health Home
Performs duties utilizing the Team-Based Approach
Performs other duties as assigned