Office Lead Receptionist

OneOncology • Riverhead, NY

3d • $65,000 - $65,000 • Onsite

About The Position

The Office Lead Receptionist assists with the practice’s day-to-day operations and supports the Practice Administrator by helping physicians, clinical staff, and administrative staff achieve operational goals. The role involves overseeing staff, optimizing workflows, maintaining regulatory compliance, and improving patient satisfaction. As a liaison between physicians, staff, and external stakeholders, the Office Lead supports overall operational efficiency and quality-of-care outcomes.

Responsibilities

• Manage and coordinate the practice’s daily administrative and operational activities to support seamless workflows and high-quality patient care.
• Ensure adherence to HIPAA, OSHA, and other relevant healthcare standards, and proactively manage risks.
• Facilitate communication and daily office huddles across clinical, administrative, and leadership teams.
• Assist in overseeing administrative and clinical staff and foster a positive culture that supports learning and professional development.
• Conduct performance evaluations, set objectives, and provide coaching to improve team productivity.
• Oversee staff scheduling to align coverage with patient care needs.
• Serve as a liaison between clinical and administrative teams to support communication, collaboration, and aligned objectives.
• Implement strategies to improve patient satisfaction and experience.
• Address patient complaints and implement service-recovery protocols to resolve issues promptly.
• Maintain a friendly, efficient, and supportive front-office environment.
• Perform other duties as assigned or required.

Benefits

• Health insurance beginning on day one
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability
• 401(k) plan
• Paid time off
• Eight paid holidays, including two floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed