Office Experience & Events Senior Manager

Boston Consulting Group•Los Angeles, CA

5d•$96,000 - $121,000•Onsite

About The Position

Boston Consulting Group is hiring an Office Experience & Events Senior Manager for its Los Angeles office. The role leads and evolves the workplace experience and events portfolio across Los Angeles and Manhattan Beach, translating office priorities into operational plans and employee experiences. The position independently leads Office Experience, Concierge, and Events delivery, shapes local service models and improvements, and advises the Business Management Leader and senior stakeholders on workplace operations, affiliation, service quality, cost, and risk. It also leads and develops experienced team members, drives change and continuous improvement, and contributes expertise to broader Office Experience initiatives and project teams. The role oversees complex front- and back-of-house operations, including concierge and visitor experience, meetings and catering, seating, facilities, safety, and workplace functionality. It develops annual events and engagement plans, manages operational changes, budgets, forecasting, resources, landlord and vendor relationships, and supports real estate, renovation, expansion, and workplace projects. The position collaborates with internal functions and stakeholders, uses data and feedback to recommend improvements, leads local change initiatives and teams, and ensures compliance with company policies, legal requirements, health and safety standards, security protocols, confidentiality expectations, and BCG values. The role requires in-office presence five days per week and periodic travel to Manhattan Beach. Candidates may be hired at either the Manager or Senior Manager level, depending on experience. Compensation includes base salary, an annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund, and benefits.

Requirements

Bachelor’s degree required.
7+ years of related experience with progressively increasing responsibility across office operations, facilities, events, hospitality, or a comparable professional-services environment.
Demonstrated experience leading complex operations and/or events, with ownership for operational outcomes and some strategic initiatives.
Strong people leadership experience, including developing experienced team members, managing performance, delegating effectively, and planning for team capacity and succession.
Demonstrated experience with budget planning, forecasting, vendor management, and resource optimization.
Strong interpersonal, communication, presentation, and negotiation skills, with demonstrated credibility and influence with senior stakeholders.
Strong analytical and problem-solving skills, including the ability to synthesize quantitative and qualitative information and translate insights into recommendations.
Comfort with workplace technology, digital collaboration tools, budgeting/event systems, and using data to support decisions.
Flexibility to occasionally work extended hours around events or key operational periods.
Ability to work in the office five days per week and travel periodically to Manhattan Beach.

Responsibilities

Lead complex front- and back-of-house operations across Los Angeles and provide oversight and guidance for Manhattan Beach, ensuring consistent standards for concierge, visitor experience, meetings and catering, seating, facilities, safety, and workplace functionality.
Translate office leadership priorities into operational and events plans and continuously improve the local Office Experience & Events service model.
Develop and deliver an annual events and engagement plan that strengthens affiliation, inclusion, connection, and office culture, including marquee events and ongoing in-office programming.
Own operational plans and changes within scope, balancing service quality, employee experience, cost, risk, and business priorities.
Partner with Finance and office leadership on budget planning, forecasting, and resource allocation; identify opportunities to optimize spend and increase value.
Support the office’s real estate strategy and partner with Office Leadership and Global Real Estate on renovations and workplace projects.
Lead landlord, building management, and key vendor relationships; set service expectations, address performance issues, and drive improvements in quality, efficiency, and value.
Partner with IT, Global Real Estate, Global Security, Procurement, Administrative Services, and other functions to resolve complex workplace needs and improve cross-functional processes.
Contribute to office expansion, renovation, space optimization, technology, safety/security, and other workplace initiatives, translating business requirements into practical solutions.
Use stakeholder feedback, operational data, event insights, and other measures to identify trends, anticipate needs, evaluate tradeoffs, and recommend improvements.
Lead local change initiatives and embed new processes, tools, standards, and regional guidance to support adoption and sustainable execution.
Lead and develop Office Experience, Concierge, and Events team members, owning team direction, capacity planning, performance, development, and succession planning with limited guidance from the BML.
Create a collaborative, high-performing team environment with clear roles, shared accountability, effective delegation, and continuity plans.
Build credibility with senior stakeholders by clearly framing complex or sensitive issues, bringing recommendations, and fostering alignment on decisions and tradeoffs.
Contribute to Office Experience functional forums, working groups, and priority initiatives by sharing local insights and helping advance scalable approaches.
Ensure compliance with internal policies, legal requirements, health and safety standards, security protocols, confidentiality expectations, and BCG values.

Benefits

Annual discretionary performance bonus.
BCG Profit Sharing and Retirement Fund contributions: 5%, increasing to 10% after two years of service; contributions are immediately vested and have no waiting period.
Medical, dental, and vision coverage for employees and eligible family members at no cost for employees, spouses, and children; employees share in the cost of domestic partner coverage.
Low $10 copays for doctor visits, urgent care visits, and generic prescriptions.
Dental coverage, including up to $5,000 in orthodontia benefits.
Vision coverage for glasses and contact lenses annually.
Reimbursement for gym memberships and other fitness activities.
Option for employees to make personal contributions to a 401(k) plan.
Paid parental leave and family benefits, including elective egg freezing, surrogacy, and adoption reimbursement.
Paid time off, including 12 holidays per year, an annual office closure between Christmas and New Year’s, and 15 vacation days per year.
Paid sick time on an as-needed basis.