Senior Events Manager

Marriott • Rockville, MD

3d • $76,000 - $108,000

About The Position

The Senior Events Manager prepares event documentation and coordinates with Sales, property departments, and customers to deliver consistent, high-level service before, during, and after property events. The role primarily manages complex events, ensures a seamless handoff from Sales to Event Management and back to Sales, and identifies opportunities to increase revenue through upselling and event enhancements. The position serves as the event planner’s primary on-property contact after turnover and is responsible for the planner’s experience. It also supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in their absence.

The manager oversees assigned customer experiences from file turnover through the post-event phase, including event operations, room blocks, meeting space, budgets, revenue, profitability, forecasting, billing, and customer feedback. The role coordinates with internal teams and customers, addresses operational challenges and complaints, and works to improve service performance.

Requirements

• High school diploma or GED and 2 years of experience in event management or a related professional area; alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.

Responsibilities

• Prepare event documentation and coordinate with Sales, property departments, and customers throughout the pre-event, event, and post-event phases.
• Manage complex events and ensure seamless turnover between Sales and Event Management.
• Serve as the event planner’s primary on-property contact after turnover and support the planner’s experience.
• Support and act on behalf of the Director of Event Management or Director of Event Planning and Operations when they are absent.
• Solve problems and suggest alternatives to event arrangements when necessary.
• Lead pre-event and post-event meetings for assigned groups and communicate group needs and feedback.
• Identify operational challenges and work with property staff and customers to resolve them or develop alternative solutions.
• Manage customer budgets to maximize revenue and meet customer needs.
• Oversee customer experiences from file turnover through the post-event phase until turnover back to Sales.
• Manage group room blocks and meeting space for assigned groups.
• Follow applicable standards, policies, and procedures.
• Recognize team members’ contributions and celebrate successes publicly.
• Upsell products and services throughout the event process.
• Participate in customer site inspections and assist with the sales process when necessary.
• Act as liaison between the field sales representative and the customer throughout the event process.
• Manage event revenue and profitability.
• Forecast group sleeping rooms and event revenue, including catering and audio-visual revenue.
• Review billing and payments with clients.
• Obtain guest feedback on product quality and service levels.
• Handle guest problems and complaints.
• Maintain a visible presence with customers throughout the event process and follow up after events.
• Greet customers during the event phase and hand off event details to the Event Operations team for execution.
• Work to improve service performance and set a positive example for guest relations.
• Review comment cards and guest satisfaction results with associates.
• Coordinate and communicate event details verbally and in writing with internal and external customers.

Benefits

• A wide range of benefits designed to support employees and their families, enrich wellbeing, empower careers, and spark new adventures; eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED