Office Coordinator, Outpatient Infusion Therapy, Full Time, Days
About The Position
The Office Coordinator supports the efficient day-to-day operations of an outpatient infusion therapy practice through office coordination, customer service, and revenue cycle functions. The role contributes to front-end revenue cycle processes and patient experience, requiring a strong focus on patient satisfaction and the ability to multitask. The position interacts professionally with patients, families, physicians, visitors, and other guests; handles registration, scheduling, phone calls, patient records, payments, and communication through electronic systems; and supports accurate claims processing and required authorizations. The coordinator also assists with follow-up appointments, billing tasks, and organizational quality and government incentive programs.
Requirements
- High school diploma or GED.
- Critical thinking and analytical skills.
- Ability to multitask.
- Ability to communicate effectively and collaborate with a multidisciplinary team.
- Physical ability to lift, push, and pull up to 10 pounds.
- Auditory and visual skills.
Nice To Haves
- At least one year of medical office experience.
- Multispecialty office experience.
- Experience in a customer service setting.
- Experience with Microsoft Office programs.
Responsibilities
- Interact with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
- Register patients in the Practice Management Information System (PMIS), obtain or verify demographic and insurance information, and review electronic eligibility responses.
- Present patients with appropriate paperwork based on appointment type and registration status.
- Monitor the reception area and keep patients, families, visitors, and Associates informed about schedule adjustments.
- Maintain a neat and orderly waiting area.
- Answer incoming calls courteously, take and deliver messages when appropriate, triage calls, and check voicemail throughout the day.
- Process patients through the computer-based scheduling system for appointments, surgeries, procedures, and testing as appropriate.
- Ensure the security and accuracy of patient files, payments, and databases.
- Communicate with physicians’ offices and staff, and initiate, monitor, and respond to tasks through the Electronic Health Record (EHR) and Patient Portal.
- Review patient accounts for outstanding balances; collect co-payments, deductibles, and balances; post payments in PMIS; and reconcile records and receipts with collected payments at the end of each shift.
- Respond to requests for information from the centralized billing office to support timely and accurate claims submission.
- Schedule follow-up appointments, diagnostic testing, and other services as required.
- Ensure services are authorized and necessary referrals are active as required.
- Support participation in government incentive programs by collecting and recording required data and communicating appropriately with patients.
- Assist with entry and processing of physician billing, including entry or reconciliation of inpatient, outpatient, and surgical charges, as needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
