Office Coordinator, OBGYN - Full Time Days
About The Position
The Office Coordinator supports the efficient day-to-day operations of an OBGYN practice by performing office coordination, customer service, and revenue cycle functions. The role contributes to front-end revenue cycle processes and patient satisfaction, and requires a strong focus on service and the ability to multitask. The coordinator interacts professionally with patients, families, physicians, visitors, and other guests; registers patients and verifies demographic, insurance, and eligibility information; prepares appointment paperwork; and keeps the reception area orderly and patients informed about schedule changes. The role also handles incoming calls and messages, triages calls, schedules appointments and other services, and maintains the security and accuracy of patient records, payments, and databases. Additional duties include collecting and posting patient payments, reconciling receipts, reviewing accounts for outstanding balances, responding to centralized billing office requests, confirming authorizations and referrals, and communicating with physician offices and staff through the Electronic Health Record and Patient Portal. The coordinator may also assist with physician billing and supports the collection and recording of data for government incentive programs. Other duties may be assigned.
Requirements
- High school diploma or GED required.
- Ability to communicate effectively and collaborate with a multidisciplinary team.
- Critical-thinking and analytical skills.
- Ability to multitask.
- Physical ability to lift, push, and pull up to 10 pounds.
- Auditory and visual skills.
Nice To Haves
- At least one year of medical office experience.
- Multispecialty office experience.
- Experience in a customer service setting.
- Experience with Microsoft Office programs.
Responsibilities
- Interact with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
- Register patients in the Practice Management Information System and obtain or verify demographic, insurance, and eligibility information.
- Present patients with paperwork appropriate to their appointment type and registration status.
- Monitor the reception area, communicate schedule adjustments, and maintain an orderly waiting area.
- Answer incoming calls, take and deliver messages, triage calls, and check voicemail throughout the day.
- Process appointments, surgeries, procedures, and testing through the computer-based scheduling system.
- Ensure the security and accuracy of patient files, payments, and databases.
- Communicate with physicians’ offices and staff, and initiate, monitor, and respond to tasks through the Electronic Health Record and Patient Portal.
- Review patient accounts for outstanding balances; collect and post co-payments, deductibles, and other patient balances; and reconcile receipts and payments at the end of each shift.
- Respond to centralized billing office requests to support timely and accurate claims submission.
- Schedule follow-up appointments, diagnostic testing, and other patient services.
- Ensure services are authorized and required referrals are active.
- Collect and record required data and communicate with patients in support of government incentive programs, including EHR Meaningful Use and PQRS.
- May assist with physician billing, including entry or reconciliation of inpatient, outpatient, and surgical charges.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
