Office Coordinator II

Montefiore Health System•City of Yonkers, NY

10d•Onsite

About The Position

The Office Coordinator II performs secretarial and routine administrative duties in a medical practice. The role greets patients, checks them in and out, collects copayments, verifies demographic and insurance information, and ensures patient registration is complete and accurate in EPIC. The coordinator works with insurance and pre-authorization processes, obtains authorizations for diagnostic tests and visits, and schedules test appointments. The role requires effective communication with adults and older adults, strong customer service, excellent phone etiquette, and knowledge of medical or comparably complex terminology and HIPAA guidelines and procedures. The coordinator prioritizes assignments, organizes office functions, and assists patients, nurses, doctors, and other clinical personnel with clerical requests. The position may lead and train clerical staff. The role provides secretarial coverage at multiple locations, with a primary location at 967 N Broadway, Yonkers, NY 10701, and additional locations at 984 N Broadway, Yonkers, NY; 18 Ashford Avenue, Dobbs Ferry, NY; and 60 East 208th Street, Bronx, NY. The schedule varies according to operational demands, with listed schedule options of 8:00 a.m.–4:30 p.m., 8:30 a.m.–5:00 p.m., or 9:00 a.m.–5:30 p.m. Rotating weekends are required.

Requirements

High school diploma or GED required.
Five years of front-desk or patient-facing experience in a dynamic practice office setting required.
Spanish bilingual skills required.
Successful completion of a vocabulary assessment.
Strong customer service skills and excellent telephone etiquette.
Knowledge of medical or equally complex terminology.
In-depth knowledge of HIPAA guidelines and policy procedures.
Ability to communicate and interact efficiently with adult and older-adult populations.
Skills in multitasking, time management, organization, attention to detail, scheduling, word processing, professionalism, and quality focus.
Ability to work at the listed Yonkers, Dobbs Ferry, and Bronx site locations.

Nice To Haves

Associate degree preferred.
Insurance verification knowledge is a plus.
EPIC registration and scheduling experience preferred.

Responsibilities

Perform secretarial and routine administrative duties.
Greet patients and check them in and out.
Collect copayments and verify patient demographic and insurance information.
Ensure patient registration is complete and accurate in EPIC.
Obtain authorizations for diagnostic tests and patient visits.
Schedule diagnostic test appointments.
Prioritize assignments and organize office functions to support effective operations.
Assist patients, nurses, doctors, and other clinical personnel with clerical requests.
Provide secretarial coverage at multiple locations.
May lead and train clerical staff.