Office - Revenue Operations Coordinator II

SSA Group, LLC•Honolulu, HI

2d•$20 - $22•Onsite

About The Position

The Revenue Operations Coordinator II supports cash office operations at a location by assisting with daily reconciliation, headquarters financial reporting, vendor coordination, and cash-handling training. The role performs established processes under the direction of the Revenue & People Operations Supervisor, Unit Revenue Manager, or General Manager. When the Revenue & People Operations Supervisor is unavailable, the coordinator may temporarily cover routine cash office tasks, escalating personnel or non-routine matters to the General Manager. The role has no supervisory or personnel decision-making responsibility. The position also provides general administrative and site support, contributes to a positive and inclusive team culture, maintains safety and cleanliness standards, and supports guest experience, sustainability, and conservation efforts. It works on-site in an active hospitality environment, shifting between financial reconciliation, reporting, vendor coordination, and hands-on administrative tasks while meeting daily headquarters deadlines.

Requirements

2–3 years of cash-handling experience.
Experience with Office 365, including Outlook, Teams, Excel, and SharePoint.
Strong organizational and follow-through skills, with an interest in growing into a supervisory role.
Must be at least 18 years of age.
Must be able to stand and walk for extended periods and move and handle boxes weighing 35–50 lbs or more as necessary.
Must be able to work varied hours, including nights, weekends, and holidays, as needed.
A valid driver's license is required for roles involving a company vehicle or golf cart, subject to a DMV check.
All educational backgrounds are accepted; an equivalent combination of education and experience is considered.

Nice To Haves

Prior administrative support and/or cash room experience.
ServSafe or Food Handling Certification.

Responsibilities

Support cash office operations by assisting with daily reconciliation, reporting, and vendor coordination under management direction.
Assist with daily cash office operations and headquarters reporting, including Petty Cash, OSCR, Gross Sales Report, OFR, Trial Balance Reports, invoicing, PCI, Fintech, and Sales by Stand.
Support administration of headquarters Accounts Payable software, related transmissions, and reports.
Help ensure fiscal deadlines to headquarters are met.
Prepare trend reports, graphs, and analytical information as requested by the Supervisor or General Manager.
Contact vendors to resolve invoice discrepancies, shortages, or over-shipments, and arrange emergency shipments or requisitions.
Assist with new-employee cash handling and POS orientation in partnership with the Management team and Supervisor.
Assist in delivering cash-handling training programs to employees as needed.
Document and communicate employee-accountability discrepancies to the office and Management team.
Provide branch administrative support, including answering telephones and word processing.
Support storage systems, policies, and procedures to maximize efficient use of warehousing space.
Cover essential routine cash office tasks when the Revenue & People Operations Supervisor is absent, escalating personnel and non-routine matters to the General Manager.
Cover essential administrative functions as needed when other on-site People or Financial administrative roles are absent.
Communicate effectively with the SSA HQ Team, Office Team, client, and on-site Management Team.
Help motivate staff and contribute to a positive team focus.
Maintain a clean, safe, and organized work environment.
Uphold and demonstrate understanding of company policies and procedures.
Perform the steps of 452 Guest Hospitality to help ensure a memorable experience for guests and clients.
Follow SSAfety training and daily operational expectations.
Promote an inclusive and supportive approach at the unit.
Support unit sustainability and conservation efforts in accordance with company and client guidelines.

Benefits

Paid Time Off plan of up to 144 hours based on tenure.
Medical, dental, vision, and life insurance, plus other voluntary benefits for employees and their families; employee premiums apply.
401(k) program with a 15% company match, subject to age, service, hours-worked, and enrollment-period eligibility conditions.
Up to 120 hours of SSA-paid leave for qualifying reasons, including parental leave and serious medical conditions affecting the employee or family.
Up to 40 hours of paid bereavement leave.
On-Demand Pay Program providing access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Tuition discount through a partnership college.
Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave in accordance with applicable state and local laws.