Office - Revenue Operations Coordinator II

SSA Group•Honolulu, HI

1d•Onsite

About The Position

The Revenue Operations Coordinator II supports cash office operations at their location, assisting with daily reconciliation, HQ financial reporting, vendor coordination, and cash-handling training delivery. Under the direction of the Revenue & People Operations Supervisor, Unit Revenue Manager, or General Manager, the role performs established processes and may temporarily cover routine cash office tasks when the Supervisor is unavailable. It has no supervisory or personnel decision-making responsibilities; those remain with the Supervisor or General Manager. The position also provides branch administrative support, helps with staff cash-handling and POS orientation, and contributes to a clean, safe, organized, inclusive, and guest-focused operation. It is an on-site role in an active hospitality environment, involving varied work between cash office support, vendor coordination, and administrative tasks while meeting daily HQ deadlines. The position is full-time, non-exempt, and eligible for overtime pay.

Requirements

2–3 years of cash-handling experience.
Experience with Office 365, including Outlook, Teams, Excel, and SharePoint.
Strong organizational and follow-through skills.
Must be 18 years of age or older.
Physical ability to stand and walk for extended periods and move and handle boxes of 35–50 lbs or more as necessary.
Ability to work varied hours, including nights, weekends, and holidays as needed.
A valid driver's license is required for roles involving a company vehicle or golf cart, subject to a DMV check.
All educational backgrounds are accepted; equivalent combinations of education and experience are considered.

Nice To Haves

Prior administrative support and/or cash room experience.
ServSafe or Food Handling Certification.
Interest in growing into a supervisory role.

Responsibilities

Assist with daily cash office operations, reconciliation, reporting, and vendor coordination under management direction.
Assist with HQ reporting, including Petty Cash, OSCR, Gross Sales Report, OFR, Trial Balance Reports, Invoicing, PCI, Fintech, and Sales by Stand.
Support administration of HQ Accounts Payable software, transmissions, and reports.
Help ensure fiscal deadlines to HQ are met.
Assist with trend reports, graphs, and analytical information as requested by the Supervisor or General Manager.
Contact vendors to reconcile invoice discrepancies, shortages, or over shipments, and arrange emergency shipments or requisitions.
Assist with new-employee cash-handling and POS orientation in partnership with the Management team and Supervisor.
Help deliver cash-handling training programs to employees as needed.
Document and communicate employee-accountability discrepancies to the office and Management team.
Provide branch administrative support, including answering telephones and word processing.
Support storage systems, policies, and procedures to maximize efficient use of warehousing space.
When the Revenue & People Operations Supervisor is absent, help cover essential routine cash office tasks and escalate personnel or non-routine matters to the General Manager.
When other on-site administrative roles are absent, help cover essential People or Financial administrative functions as needed.
Communicate promptly and effectively with the SSA HQ Team, Office Team, client, and on-site Management Team.
Help motivate staff and contribute to a positive team focus.
Maintain a clean, safe, and organized work environment.
Uphold and demonstrate understanding of company policies and procedures.
Perform the steps of 452 Guest Hospitality to support memorable experiences for guests and clients.
Follow SSAfety standards, training, and daily operational expectations.
Promote an inclusive and supportive approach at the unit.
Support unit sustainability and conservation efforts in line with company and client guidelines.

Benefits

Paid Time Off plan of up to 144 hours based on tenure.
Medical, dental, vision, and life insurance, plus other voluntary benefits for employees and their families; employee premiums apply.
401(k) program with a 15% company match, subject to eligibility requirements.
Up to 120 hours of SSA Paid Benefit for qualifying reasons, including Parental Leave and serious medical conditions affecting the employee or their family.
Up to 40 hours of paid bereavement leave.
On-Demand Pay Program offering access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Tuition discount through a partnership college.
Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave in accordance with applicable state and local laws, with accrual terms varying by location.
Overtime pay eligibility.