Office Coordinator II

Unio specialty care • Poway, CA

17d • $24 - $26 • Onsite

About The Position

The Office Coordinator II implements front-office services and manages the daily operations of a physician practice. The role supports the Practice Manager, helps establish and maintain practice-specific procedures, and ensures company policies are followed. The coordinator oversees day-to-day front-office activities, serves as a resource for front-office staff, and acts as a liaison among staff, physicians, and the Practice Manager. Communication across departments is central to ensuring front-office needs are met effectively and efficiently.

The position is based at the clinic in Rancho Bernardo. Occasional travel to various UNIO locations may be necessary.

Requirements

• High school diploma or equivalent.
• Knowledge of state and federal laws applicable to the position's duties.
• Knowledge of medical practices, terminology, and reimbursement policies.
• Microsoft Office skills, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

• Bilingual in Spanish.
• Four to five years of prior experience in a medical setting.

Responsibilities

• Assist and support the Practice Manager with daily front-office management, establishing and maintaining practice-specific routine procedures, and ensuring company policies are followed.
• Oversee day-to-day front-office activities and serve as a resource for front-office staff and a liaison between staff and physicians and/or the Practice Manager.
• Communicate with back-office staff when patients arrive and convey physician or Practice Manager instructions and communications to appropriate personnel.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Assist with entering and scanning patient information into medical record systems.
• Review patient schedules and manage appointment reminder calls.
• Demonstrate commitment to superior customer service, quality, care, and concern for internal and external customers.
• Notify physicians of schedule changes.
• Assist with prescription refills when needed.
• Adhere to safety policies and procedures and potentially serve as the Safety Officer at the work site.
• Support established policies, procedures, objectives, quality improvement, safety, environmental and infection control requirements, and regulatory codes and requirements.
• Coordinate billing and liaise with the billing service.

Benefits

• Competitive salary.
• Medical, dental, and vision health benefits.
• Generous time off that begins accruing on the first day, with no waiting period.
• Paid holidays.
• 401(k).
• Company discounts.
• Collaborative work environment where employees can contribute to how the office is run.
• Employee recognition.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED