Office Associate

State of Illinois•Springfield, MO

10d•Hybrid

About The Position

The Office of Fiscal Services is seeking an Office Associate for the Bureau of Collection Services, Overpayment Review – Account Support section in Springfield, Illinois. The position performs complex specialized clerical office support and assistance. The Office Associate independently takes calls from clients about Department of Employment Security Over Payments (DESOP) cases to help resolve claim issues; enters and updates client information in the Illinois Disqualified Recipient System, which is incorporated into the National System for nationwide access and tracking of SNAP disqualifications; maintains computer files used to track staff production and case processing; screens incoming mail; and reviews computer-generated reports to check the quality and accuracy of duplicate assistance and fraud referrals. The position is full-time, with work hours of 8:30 a.m. to 5:00 p.m., Monday through Friday, including a one-hour unpaid lunch. Reporting to headquarters is required as necessary, depending on operational needs; the schedule may be weekly, monthly, or otherwise determined by those needs. The position is based at 600 E Ash St, Springfield, Illinois.

Requirements

Knowledge, skill, and mental development equivalent to completion of high school.
Two years of office experience.
Ability to keyboard accurately at 45 words per minute.
Ability to use office equipment, including personal computers.

Responsibilities

Performs complex specialized clerical office support and assistance.
Independently takes client calls about Department of Employment Security Over Payments (DESOP) cases to help resolve claim issues.
Enters and updates client information in the Illinois Disqualified Recipient System for nationwide access, exchange, and tracking of SNAP disqualification information.
Establishes, enters, updates, and maintains computer files to track professional and clerical staff production related to referrals, undelivered legal notices, account demographics, and recoupment cases.
Screens incoming mail.
Reviews computer-generated reports from Management Information Services and the Office of Inspector General to ensure the quality and accuracy of duplicate assistance and fraud referrals.
Performs other duties as required or assigned that are reasonably within the scope of the listed duties.

Benefits

Pension program.
Group health, life, dental, and vision insurance.
3 paid personal business days annually.
12 paid sick days annually, with sick days carrying over from year to year.
10–25 days of paid vacation annually; 10 days in the first year of employment.
13 paid holidays annually, and 14 in even-numbered years.
Flexible work schedules when available and dependent on the position.
12 weeks of paid parental leave.
Deferred compensation supplemental retirement plan.
Optional pre-tax Medical Care Assistance Plan (MCAP) and Dependent Care Assistance Plan (DCAP).
Eligibility for the Federal Public Service Loan Forgiveness Program.
Eligibility for GI Bill training and apprenticeship benefits for qualifying veterans.
Commuter Savings Program for Chicago employees.