Office Associate - Hospitality

Columbus State Community College•Columbus, OH

About The Position

The Office Associate provides administrative, clerical, customer service, and financial support to the department. The role supports the chairperson, faculty, staff, students, visitors, and the general public while helping maintain department operations and a respectful, inclusive environment. Responsibilities include maintaining physical and virtual filing systems; processing forms and records; ordering and storing supplies; coordinating meetings and special events; assisting with bookstore purchases, accreditation materials, webpage edits, interview scheduling, and routine correspondence; and maintaining confidential information. The role also greets and directs visitors, answers and routes calls, shares department information, follows up on work orders, helps address questions and routine issues, supports work-study students, and monitors program budget accounts. This is a full-time position scheduled for 40 hours per week, with hourly compensation of $17.09.

Requirements

High school diploma or GED.
At least one year of experience in a customer service position.
General computer skills, including use of job-related word-processing and spreadsheet software.

Nice To Haves

Hospitality or service experience preferred.

Responsibilities

Provide administrative and clerical support to the chairperson, faculty, and staff.
Maintain, organize, and cross-index physical and virtual filing systems.
Complete and process forms, records, and other documents according to established procedures.
Order and store supplies as needed.
Assist with scheduling meetings, including invitations, parking passes, and room reservations.
Coordinate rooms and collaborate with other departments on special-event setup and execution.
Maintain confidential or sensitive records and information.
Assist faculty with bookstore purchases for books and classroom supplies.
Support accreditation site visits and preparation of self-study materials.
Help programs edit webpages as needed.
Originate correspondence on behalf of the chairperson and maintain signature authority for delegated routine matters when assigned.
Provide customer service to students, visitors, the general public, and others by furnishing and obtaining information, resolving routine problems, and explaining procedures and requirements.
Maintain strong public relations and customer service with students, faculty, staff, visitors, and the general public.
Greet and direct visitors; answer and route telephone calls, take messages, and provide general department information.
Initiate work orders, such as housekeeping or general maintenance requests, and follow through to completion.
Furnish and obtain information and work with the chair to resolve issues.
Assist with interview scheduling and provide applicant information to program hiring staff using Workday.
Assist department work-study students with projects that need to be completed.
Communicate messages and responses to student questions to faculty and staff in a timely manner.
Monitor program budget accounts and inform faculty of remaining balances as needed.
Foster and maintain a safe environment of respect and inclusion for faculty, staff, students, and community members.