Hospitality Associate

K2 Services•Denver, CO

5d•$20 - $22•Onsite

About The Position

The Hospitality Associate at Opensity Solutions delivers exceptional guest experiences and supports smooth day-to-day hospitality operations. The role serves as a key point of contact for guests by providing personalized service, resolving inquiries, and coordinating with internal teams to maintain high service standards. The position reports to the Lead Hospitality Associate or Client Relations Manager and is classified as non-exempt. It is located in Denver, Colorado. Compensation is up to $22.00 per hour, with actual pay dependent on location, skills, experience, and qualifications; the role may also be eligible for an annual bonus. Opensity Solutions is a tech-enabled managed services organization serving law firms, financial institutions, and professional services firms. Its services include technology, administrative support, marketing and communications, billing services, records governance, workflow automation, consulting, and hospitality and facilities services. Opensity’s mission is to provide modernized technology platforms, elevated technology support, and valuable insights to help clients excel. The position requires a high school diploma or equivalent and at least two years of relevant hospitality, guest services, or customer service experience. A fast-paced client-facing background and experience with reservation systems or hospitality platforms are preferred. The role involves physical activities including lifting or moving 40 pounds or more, handling packages on a standard wheeled cart with a 75-pound load capacity, and walking, bending, kneeling, standing, or sitting for extended periods.

Requirements

High school diploma or equivalent.
At least 2 years of relevant hospitality, guest services, or customer service experience.
Strong customer service orientation and commitment to exceptional guest experiences.
Excellent verbal and written communication skills for professional interactions with guests, clients, and team members.
Ability to multitask and prioritize in a fast-paced, high-energy environment with changing priorities.
Strong attention to detail and accuracy in operational processes and guest interactions.
Effective problem-solving and decision-making skills within the scope of the role.
Ability to maintain professionalism and protect the confidentiality and security of sensitive client information.
Positive, friendly, adaptable attitude and ability to foster collaborative relationships and motivate peers.
Proficiency with Microsoft Office applications and general technology platforms, including Word, Excel, Outlook, and PowerPoint.
Ability to analyze guest feedback and performance metrics to improve service delivery and operational outcomes.
Flexibility and adaptability to changing business needs and operational demands.
Ability to lift or move 40 pounds or greater.
Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 pounds.
Ability to walk, bend, kneel, stand, or sit for an extended period of time.

Nice To Haves

Experience in a fast-paced client-facing environment.
Experience using reservation systems, hospitality platforms, or client service applications.
Ability to learn and use training platforms such as Cornerstone.

Responsibilities

Welcome guests warmly and professionally, providing personalized service and a positive first impression.
Anticipate guest needs and provide proactive assistance, recommendations, and solutions.
Respond to guest inquiries, complaints, and special requests, ensuring timely resolution and follow-up.
Manage guest check-in and check-out, including registration, room allocation, and payment handling.
Monitor reservation systems and coordinate with internal teams to optimize occupancy, scheduling, and operational efficiency.
Collaborate with housekeeping, maintenance, and other departments to resolve operational issues and maintain guest comfort.
Regularly inspect guest rooms and public areas for cleanliness, presentation, and service standards.
Build relationships with returning guests by recognizing loyalty and providing personalized experiences.
Identify opportunities to upsell services, amenities, and packages to improve guest satisfaction and contribute to revenue growth.
Participate in ongoing training programs, including training through the Cornerstone platform.
Monitor guest feedback, reviews, and satisfaction metrics; identify improvement opportunities and implement corrective actions.
Support guest loyalty initiatives and strategies that encourage repeat business and positive referrals.