Hospitality Associate

RR Donnelley•Newport Beach, CA

6d•Onsite

About The Position

RRD is seeking a customer-focused Hospitality Associate to deliver a premium experience within a leading law firm in Newport Beach, California. The position supports meetings and events by setting up conference rooms, coordinating food and beverage service, and maintaining conference rooms and kitchen areas so the office remains presentation-ready. The associate may also cross-train and provide reception coverage and light mail or other office-services support. Candidates should be polished, dependable, service-oriented, and comfortable in a fast-paced environment. Previous office hospitality, concierge, or reception experience is preferred, though training may be available for eager candidates committed to excellent customer service. This is a fully onsite role scheduled for 40 hours per week, Monday through Friday, 9:00 a.m. to 6:00 p.m., with a one-hour unpaid lunch break. Occasional overtime may be available. The role regularly involves lifting and moving supplies weighing up to 45–50 pounds, including beverage inventory and cases of printer paper. The hourly salary range is $17.88–$24.28. Starting pay depends on factors such as relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and business needs. Total compensation may also include overtime, shift differential, call-in, or stand-by pay depending on the role. Benefits include medical, dental, and vision coverage, paid time off, disability and life insurance, a 401(k) with company match, voluntary supplemental insurance, parental leave, adoption assistance, tuition assistance, and employer/partner discounts. Employment offers are contingent on successful completion of a pre-employment background check and drug screen.

Requirements

High school diploma or equivalent.
At least one year of professional experience; office hospitality, concierge, or reception experience is preferred.
Ability to make independent decisions that conform to business needs and policy.
Strong interpersonal communication skills.
Strong organizational skills.
Ability to meet deadlines and complete projects in a timely manner.
Strong attention to detail.
Ability to work well in a team environment.
Professional attire and demeanor.
Good written communication skills.
Good problem-solving skills and judgment about when to escalate issues to a supervisor.
Ability to work in a fast-paced, high-energy environment.
Ability to manage multiple projects simultaneously.
Ability to operate basic audio/visual equipment.
Professional telephone demeanor.
Ability to anticipate clients' meeting and event needs.
Self-motivation and a positive, can-do attitude.
Proven customer-service skills to create, maintain, and enhance customer relationships.
Ability to regularly lift up to 50 pounds.
Ability to work onsite in Newport Beach, California, Monday through Friday, 9:00 a.m. to 6:00 p.m., with a one-hour unpaid lunch break.

Nice To Haves

Previous experience in office hospitality, concierge services, or reception.
Interest in occasional overtime.

Responsibilities

Review conference room and meeting schedules throughout the shift and note changes to ensure meetings are set up accurately.
Set up conference rooms according to client requests, including audio/visual equipment, food, beverages, utensils, and ice.
Clean conference rooms after use and return property to vendors when necessary.
Prepare coffee and other beverages in assigned kitchens each morning.
Clean coffee makers and pantry areas in each kitchen in the evening and throughout the day.
Communicate meeting-request concerns or deadline issues to a supervisor or client.
Maintain catering-supply inventory and order supplies as needed.
Place orders for food and beverages for meetings.
Coordinate with personnel, food merchants, selected contacts, and outside vendors to ensure competitive pricing is reviewed quarterly.
Secure value-added products and services at competitive, vetted rates.
Select and manage vendors associated with department services or products.
Assist in training new hires.
Prioritize workflow and contribute process-improvement ideas.
Answer the telephone in the Office Services center.
Follow Williams Lea and client-site policies.
Use equipment and supplies cost-efficiently.
Provide backup support to Reception and/or Office Services as needed.