Hospitality Associate

RR Donnelley•Newport Beach, CA

2d•$37,200 - $50,500•Onsite

About The Position

RRD is seeking a customer-focused Hospitality Associate to deliver a premium experience within a leading law firm. The role supports clients, guests, and employees by preparing and maintaining meeting spaces, coordinating food and beverage service, and keeping office areas presentation-ready. The associate may cross-train and provide backup for reception and other office services, including light mail services. Candidates should be dependable, polished, service-oriented, and comfortable in a fast-paced environment. Training may be available for candidates who are eager to learn and committed to customer service. The position is fully onsite at Newport Center in Newport Beach, California. The schedule is 40 hours per week, Monday through Friday, 9:00 a.m. to 6:00 p.m., with a one-hour unpaid lunch break. Occasional overtime may be available. The role regularly involves lifting and moving supplies weighing up to 50 pounds.

Requirements

High school diploma or equivalent.
At least one year of professional experience, preferably in office hospitality, concierge, or reception.
Ability to make independent decisions that conform to business needs and policy.
Strong interpersonal communication skills.
Excellent organizational skills.
Ability to meet deadlines and complete projects in a timely manner.
Strong attention to detail.
Ability to work well in a team environment.
Professional attire and demeanor.
Good written communication skills.
Good problem-solving skills and the judgment to know when to escalate problems to a supervisor.
Ability to work in a fast-paced, high-energy environment and handle multiple projects simultaneously.
Ability to operate basic audio/visual equipment.
Professional telephone demeanor.
Ability to anticipate clients' needs for meetings and events.
Self-motivated, positive, can-do attitude.
Proven customer service skills to create, maintain, and enhance customer relationships.
Ability to regularly lift up to 50 pounds.

Nice To Haves

Previous office hospitality, concierge, or reception experience.

Responsibilities

Review conference room and meeting schedules throughout the shift and note changes to ensure meetings are set up accurately.
Set up conference rooms according to client requests, including audio/visual equipment, food, beverages, utensils, and ice.
Clean conference rooms after use and return property to vendors when necessary.
Prepare coffee and other beverages in assigned kitchens each morning.
Clean coffee makers and pantry areas in each kitchen in the evening and throughout the day.
Communicate meeting-request concerns or deadline issues to a supervisor or client.
Maintain catering-supply inventory and order supplies as needed.
Place food and beverage orders for meetings.
Coordinate and liaise with personnel, food merchants, selected contacts, and outside vendors; ensure pricing is competitive and reviewed quarterly.
Secure value-added products and services at competitive rates that have been vetted.
Select and manage vendors associated with department services and products.
Assist in training new hires.
Prioritize workflow and contribute process-improvement ideas.
Answer telephone calls in the Office Services center.
Adhere to Williams Lea and client-site policies.
Use equipment and supplies cost-efficiently.
Provide backup support to Reception and/or Office Services as needed.