Hospitality Associate
About The Position
The Hospitality Associate is a hands-on, floor-focused role responsible for creating a welcoming, organized, and event-ready venue. The role combines tenant-facing hospitality at the amenity or reception desk with operational execution, room resets, and light event coordination. Duties include greeting tenants and guests, assisting with event inquiries and logistics, maintaining inventory and organized storage, preparing refreshment stations, and ensuring amenity spaces are ready for use. The associate works closely with the Building Experience Manager and the Meetings and Events Manager to maintain consistent hospitality standards.
Requirements
- Comfort interacting with tenants and guests while switching between desk presence, event support, and space-readiness tasks.
- Ability and willingness to perform physical setup work, including moving furniture and resetting rooms between events.
- Organization, proactivity, and the ability to manage varied tasks and solve small problems.
Responsibilities
- Staff the amenity or reception desk during assigned hours and greet tenants and guests by name.
- Provide wayfinding and visitor assistance, coordinating with property management and security as needed.
- Keep the front-of-house area polished, stocked, and aligned with building brand standards.
- Respond to and route incoming event inquiries to the appropriate team member.
- Assist with basic event documentation, including run-of-show notes, room diagrams, and setup instructions.
- Support post-event follow-up, including attendance tracking and feedback collection.
- Assist with setup, check-in, and wrap-up for building activations, meetings, and events.
- Support catering deliveries, refreshments, and signage for programs or gatherings.
- Provide on-site support for tenant events, ensuring spaces are reset, stocked, and guest-ready.
- Conduct visual walkthroughs of amenity areas to check cleanliness, supplies, and functionality.
- Physically set up and break down furniture, signage, catering, and event materials.
- Support administrative coordination, including vendor check-ins, delivery logging, and signage updates.
- Maintain inventory and organized storage areas, and prepare refreshment stations.
- Communicate confidently and empathetically when resolving issues or requests.
- Uphold Industrious's hospitality principles and steps of service, helping tenants and clients feel cared for.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
