Hospitality Associate

Corewell Health • Royal Oak, MI

23h • Onsite

About The Position

The Hospitality Associate supports patients, their families, and other hospital guests by providing a welcoming first impression, way-finding, information, and help resolving concerns. The role includes bedside and hospital-wide rounding, liaison support between clinical teams and patient companions, service recovery, transportation assistance, and maintaining clean, welcoming reception and patient spaces. The associate also oversees Lost and Found functions when applicable, helps maintain wheelchairs and scooters, supports volunteer staff, and plans and executes celebrations for patients and families.

Requirements

• High school diploma or equivalent.
• Some college required.
• Two years of relevant experience.

Nice To Haves

• College degree.

Responsibilities

• Greet patients, families, and guests promptly and warmly, providing an excellent first impression.
• Provide way-finding and information about hospital resources to patients and visitors.
• Support patients, families, and guests with information needs and help resolve concerns.
• Keep lobbies, entrances, and areas outside doorways clean and tidy; coordinate with Environmental Services to maintain clean, welcoming reception and patient spaces.
• Maintain professionalism and diplomacy in accordance with department standards.
• Assist patients and families in and out of vehicles at hospital entrances, maintain traffic controls, and coordinate with Security and Valet teams as needed.
• Perform service recovery and conflict resolution, partnering with Service Excellence to address guest needs.
• Round throughout the hospital and campus to locate and clean wheelchairs and scooters, tag equipment needing repair, and maintain appropriate supplies at active entrances.
• In surgical areas, act as a liaison among clinical staff, physicians, and patient companions; assist with communication and enter text-page phone numbers so family members can receive updates during procedures.
• In the Emergency Department, welcome and assist guests at the entrance, round hourly through the unit, provide liaison support between clinical staff and patient companions, resolve service concerns, and provide comfort items as needed.
• Assist with cab and bus vouchers and other transportation needs.
• Organize and support events such as weddings, baby showers, birthdays, and other celebrations for hospitalized patients and families.
• Provide courteous direction and guidance to volunteer staff and orient and train new volunteers as requested.
• When applicable, manage Lost and Found: identify and search for item owners, return items by pickup or mail, and organize items; donate or dispose of unclaimed items after one month according to policy and item type.
• Participate in safety initiatives and risk-mitigation measures, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package addressing financial, health, and work/life balance goals; eligibility depends on employment type and status.
• On-demand pay program powered by Payactiv.
• Discounts directory with offers on restaurants, phone plans, spas, and other goods and services.
• Optional identity theft protection and home and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree