Hospitality Associate

University of New Hampshire

1d • $17 - $17

About The Position

The Hospitality Associate performs tasks related to producing and serving cold food and beverage items according to recipes, while providing positive guest experiences and maintaining cleanliness and safety standards. This is an essential staff position within Hospitality Services and supports food production and service operations during weather events and other emergencies.

The position includes presenting menu offerings, operating equipment or a point-of-sale system, maintaining kitchen and service equipment, supporting guest flow, monitoring product quality, keeping operational records, and complying with health and safety requirements. The associate may assist with team member training and direct student co-workers. The role requires flexibility to meet departmental needs, including temporary schedule changes, work-area changes, and reassignment of duties.

Requirements

• One year of experience.
• ServSafe certification.
• Knowledge of food service techniques, sanitation, and safety.
• Ability to multitask and prioritize independently.
• Ability to wear and use appropriate personal protective equipment as necessary.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to meet the physical demands of the position, including lifting, bending, twisting, pulling, and pushing loads up to 50 pounds.
• Passion for guest service and ability to work with diverse teams.

Responsibilities

• Present menu offerings in accordance with standard or cycle menus and standardized recipes.
• Operate the full line of equipment or the POS system as directed.
• Maintain cleanliness of kitchen and service equipment.
• Assist with guest flow and provide a superior guest experience while ensuring operational standards.
• Work with staff to resolve operational issues and maintain a professional appearance and demeanor.
• Participate in the orientation and training of team members and help ensure a positive work environment.
• Assist and direct student co-workers.
• Monitor product quality, including patron counts, presentation, temperature, and sanitization standards.
• Maintain records of patron counts, temperatures, and food consumed, returned, or discarded, as required.
• Inform management of customer impressions, suggestions, and equipment failures.
• Comply with state and local health codes.
• Maintain, report, and correct substandard safety and sanitation practices.
• Wear and launder the provided departmental uniform in accordance with the Hospitality Handbook.
• Remain flexible to address departmental needs, including changes in work area, operation, or assigned duties.
• Temporarily alter schedule when needed to support guest service.
• Work respectfully and courteously with co-workers and student employees as required by the UNH Hospitality Handbook.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed