Hospitality Associate

SPS•Chicago, IL

1d•Onsite

About The Position

The Hospitality Associate is responsible for presenting, ordering, and stocking food and beverages for onsite client gatherings, including meetings, events, interviews, seminars, and conferences. The role also supports onsite setup and upkeep of professional workspaces and provides prompt, courteous, and efficient service to clients and SPS employees while maintaining a professional image of the company. This is an onsite position in Chicago, Illinois, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. The Hospitality Associate reports to the Client Services Supervisor, Client Services Manager, or equivalent leadership. The role may also provide reception or concierge coverage and mail or office services coverage as needed. Travel is none or negligible. The position requires frequent movement and handling of packages, including lifting or moving 40 pounds or greater. Physical activities include walking, bending, kneeling, standing, or sitting for extended periods, using office machinery, and working with a computer monitor and keyboard. Approximately 50% of the time, the position requires the described physical demands.

Requirements

High school diploma or equivalent.
Excellent organizational and time-management skills.
Analytical ability and aptitude in problem-solving.
Strong written and verbal English communication skills.
Current knowledge of, or ability to learn, computer-based systems required for the role.
Maintain a professional appearance and attitude.
Adhere to required policies and procedures.
Ability to work assigned hours determined by the manager.
Ability to handle multiple tasks simultaneously.
Good organizational skills.
Knowledge and understanding of technological ordering systems and ability to comprehend instructions.
Ability to work independently and complete projects.
Adaptability and flexibility to changing needs at a moment’s notice.
Ability to grasp, lift, carry, or otherwise move packages on a standard wheeled cart with a 40-pound load capacity.
Ability to lift or move 40 pounds or greater frequently.
Ability to walk, bend, kneel, stand, and/or sit for extended periods.
Manual dexterity to operate office machinery, including phones, copy machines, and binding equipment.
Specific vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Ability to use a computer monitor and keyboard.

Nice To Haves

1–2+ years of prior work experience preferred.
Experience with the MS Office Suite.

Responsibilities

Provide five-star customer service to employees through all forms of communication.
Order, stock, inventory, maintain, prepare, and present products.
Set up meeting spaces for meetings, conferences, meals, and other onsite needs.
Submit work orders for certain requests.
Service and replenish barista, pantry, conference, kitchen, or meeting areas.
Perform meeting-room and conference-room setups.
Perform building occupant moves within assigned facilities as needed.
Perform light maintenance and cleaning duties as assigned.
Maintain the Business Service Center in a neat and orderly fashion.
Monitor office-supply levels on the floor and replenish or order supplies as needed.
Proactively seek additional work during downtime.
Build professional relationships with customers and other teams.
Maintain professionalism and composure when interacting with employees.
Train backup staff and provide guidance on policies and procedures.
Determine what additional support is needed when handling sensitive inquiries.
Provide exceptional customer service to clients.
Provide reception or concierge coverage and mail or office services coverage as needed.

Benefits

Career-growth opportunities and opportunities to learn or use a variety of skills.
Learning and development opportunities.
Employee recognition programs.
Paid time off; full-time employees receive a minimum of 80 hours per calendar year, with amounts potentially increasing based on tenure and/or account.
Employee and client referral bonuses for current employees.
Medical, dental, and vision coverage.
Health care flexible spending account (HCFSA), dependent care flexible spending account (DCFSA), and health savings account (HSA).
Commuter transit and parking pre-tax plans.
Supplemental life insurance and life insurance.
Accident insurance, critical illness insurance, and hospital indemnity.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program (EAP).
Short-term disability.
Education discounts.
401(k) with matching.
Entertainment discounts.