Hospitality Associate

University of New Hampshire

8d • $13 - $21 • Onsite

About The Position

The Hospitality Associate performs tasks related to producing and serving cold food and beverage items according to recipes, while ensuring a positive guest experience and maintaining cleanliness and safety standards in designated areas. This essential staff position supports food production and service operations during weather events and other emergencies.

The role includes presenting menu offerings, operating food-service equipment or a POS system, monitoring product quality, maintaining required records, and supporting guest flow. The associate collaborates with staff to resolve operational issues, helps orient and train team members, assists and directs student co-workers, and reports customer feedback and equipment failures to management. The position requires compliance with health, safety, and sanitation requirements, wearing and laundering a provided departmental uniform, and flexibility to address changing departmental needs and schedules. The role is based in Durham.

Requirements

• Ability to multitask and self-prioritize.
• Ability to wear and use appropriate personal protective equipment as necessary.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to meet the physical demands of the position, including lifting, bending, twisting, pulling, and pushing loads up to 50 pounds.
• One year of experience.
• ServSafe certification.
• Knowledge of food service techniques, sanitation, and safety.
• Passion for guest service and ability to work with diverse teams.

Responsibilities

• Present offerings designated in standard or cycle menus according to standardized recipes.
• Operate the full line of equipment or POS system as directed.
• Maintain cleanliness of kitchen and service equipment.
• Assist with guest flow and provide a superior guest experience while ensuring operational standards.
• Work with staff to resolve operational issues and maintain a professional appearance and demeanor.
• Participate in orientation and training of team members and help ensure a positive work environment.
• Assist and direct student co-workers.
• Monitor product quality, including patron counts, presentation, temperature, and sanitization standards.
• Maintain required records of patron counts, temperatures, and food consumed, returned, or discarded.
• Inform management of customer impressions, suggestions, and equipment failures.
• Comply with state and local health codes.
• Maintain, report, and correct substandard safety and sanitation practices.
• Wear and launder the provided departmental uniform in accordance with the Hospitality Handbook.
• Remain flexible to support departmental needs, including changes in work area, operation, or assigned duties.
• Temporarily alter schedule when needed to support a high level of guest service.
• Work respectfully and courteously with co-workers and student employees as required by the UNH Hospitality Handbook.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed