Hospitality Associate

K2 Services•Richmond, VA

7d•$22 - $24

About The Position

The Hospitality Associate at Opensity Solutions delivers high-touch, concierge-style hospitality services in a professional office environment. The role supports daily operations, meetings, events, and guest services, with a focus on exceptional presentation, responsiveness, and attention to detail. The associate collaborates with internal teams and reports to designated site leadership while maintaining an elevated, service-oriented workplace experience. This is a non-exempt position with a shift from 7 a.m. to 4 p.m. Responsibilities include maintaining pantry and public-area standards; preparing and breaking down meeting and conference rooms; managing food, beverage, supply, and equipment inventory; coordinating vendors and deliveries; handling ordering, invoicing, service desk requests, and building work orders; supporting employee onboarding and offboarding; tracking and performing preventative maintenance; troubleshooting office and facility issues; and coordinating office modifications and vendor support.

Requirements

High school diploma or GED.
At least 1 year of work experience.
Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
Ability to learn and navigate hospitality and workplace technology systems efficiently.
Ability to lift or move 40 pounds or more.
Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 pounds.
Ability to walk, bend, kneel, stand, or sit for extended periods.

Nice To Haves

Hospitality, food and beverage, hotel, or client service experience.
Experience in professional office hospitality or conference services.
Experience using room reservation systems, scheduling platforms, or workplace service tools.

Responsibilities

Maintain elevated pantry standards, including organization, cleaning, expiration-date checks, stock rotation, and keeping food and beverage displays and backup inventory in excellent condition.
Clean kitchens, maintain supplies, stock shelves and refrigerators, prepare coffee, operate dishwashers, distribute food deliveries, and consolidate or dispose of unused perishables.
Support catering needs for meetings.
Perform light housekeeping and spot-cleaning duties in public areas and keep eating areas inspection-ready.
Review meeting schedules in advance, audit reservations, ensure rooms are set up before meetings, and arrange backup plans for potential delays.
Set up and break down meeting and conference rooms to high standards, using checklists and conducting hourly floor sweeps.
Maintain conference-room supplies and presentation, including writing materials, beverages, napkins, glass surfaces, blinds, chairs, electronics, and wires.
Establish inventory par levels and just-in-time ordering processes to limit waste and over-ordering.
Manage relationships with supply partners to arrange routine and urgent deliveries.
Set up new vendors and manage vendor relationships, ordering, invoicing, and inventory.
Manage the service desk portal for service lines and the Coupa system for invoice payments.
Submit work orders to building management through the tenant portal.
Prepare new-hire workstations, including ordering business cards and nameplates, cleaning desks, and stocking office supplies.
Clear and clean workstations or offices during offboarding and ship personal belongings as needed.
Track maintenance contracts and inspections with vendors, and perform routine equipment maintenance such as coffee-machine rinses and air-filter replacements.
Investigate and troubleshoot facility and office issues, including malfunctioning sit/stand desks and loose door handles.
Make requested office modifications, such as providing desktop sit/stand units, reorienting workstations, adding whiteboards, or hanging artwork.
Coordinate with outside vendors for support when required.