Hospitality Associate

SPS North America•Chicago, IL

2d•$19 - $21•Onsite

About The Position

The Hospitality Associate is responsible for the presentation, ordering, stocking, and inventory of food and beverages for client gatherings, including meetings, events, interviews, seminars, and conferences. The role supports onsite workspace setup, tidiness, and related client needs, providing prompt, courteous, and efficient service to clients and SPS employees while maintaining a professional image. The position also supports business service areas, meeting spaces, office supplies, reception or concierge coverage, and mail or office services as needed. The Hospitality Associate reports to the Client Services Supervisor, Client Services Manager, or equivalent leadership. The position is onsite in Chicago, Illinois, with a listed schedule of Monday through Friday, 8:00 AM to 5:00 PM. Travel is none or negligible.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills, including excellent English communication skills.
Excellent hospitality and customer service skills.
PC skills, including experience with the MS Office Suite.
Ability to handle multiple tasks simultaneously.
Good organizational skills and excellent time-management skills.
Knowledge and understanding of technological ordering systems, or ability to comprehend instructions for their use.
Ability to work independently and complete projects.
Adaptability and flexibility to changing needs at a moment’s notice.
Analytical abilities and aptitude in problem-solving.
Current knowledge of, or ability to learn, computer-based systems required for the role.
Ability to work assigned hours as determined by the manager.
Ability to maintain a professional appearance and attitude.
Fine and/or gross motor skills, including grasping, lifting, carrying, or otherwise moving packages on a standard wheeled cart with a 40-pound load capacity.
Ability to walk, bend, kneel, stand, and/or sit for extended periods.
Manual dexterity to operate office machinery, such as phones, copy machines, and binding equipment.
Ability to lift or move 40 pounds or greater frequently.
Required vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.
Ability to use a computer monitor and keyboard.

Nice To Haves

One to two or more years of prior work experience is preferred.

Responsibilities

Provide 5-star customer service to employees and exceptional service to clients through all forms of communication.
Order, stock, inventory, maintain, prepare, and present products.
Set up meeting spaces for meetings, conferences, meals, and other onsite needs.
Submit work orders for certain requests.
Service and replenish barista, pantry, conference, kitchen, and meeting areas.
Perform meeting-room and conference-room setups.
Perform building occupant moves within assigned facilities as needed.
Perform assigned light maintenance and cleaning duties.
Keep the Business Service Center neat and orderly.
Monitor office supply levels on the floor and replenish or order supplies as needed.
Proactively seek additional work during downtime.
Build professional relationships with customers and other teams.
Maintain professionalism and composure when interacting with employees.
Train backup staff and provide guidance on policies and procedures.
Determine additional support needed when handling sensitive inquiries.
Provide reception or front-of-office concierge coverage and mail or back-of-office services coverage as needed.
Adhere to required policies and procedures.

Benefits

Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time or temporary employees receive a minimum of 1 hour per 30 hours worked. PTO may increase based on tenure or account assignment and can be used for approved time off for any reason.
Employee and client referral bonuses are available to current employees.
Medical, dental, and vision coverage.
Health care flexible spending account, dependent care flexible spending account, and health savings account.
Pre-tax commuter transit and parking plans.
Supplemental life insurance, life insurance, accident insurance, critical illness coverage, hospital indemnity, and short-term disability.
Legal program and identity theft protection.
Pet discounts, pet insurance, and group home and auto insurance.
Employee assistance program.
Education discounts.
401(k) with matching.
Entertainment discounts.
Career growth opportunities and learning and development.
Employee recognition programs.