Hospitality Associate

SMS Holdings•Baltimore, MD

3d•Onsite

About The Position

Block by Block employs Ambassadors to make public spaces friendlier, safer, and cleaner for the communities they serve. The Hospitality Ambassador provides a visible street-level presence and performs a variety of tasks to improve the experience and appearance of an assigned zone. The role involves engaging pedestrians and visitors, offering directions and city information, cleaning and maintaining outdoor areas, and reporting unwanted behavior or potential criminal activity to Safety Ambassadors. A positive, professional demeanor is expected at all times. Experience is preferred but not required; training is provided.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Ability to walk continuously during an eight-hour shift; the work may include riding a three-wheeled bike cart.
Ability to work outdoors in all conditions.
Ability to speak, read, and write English to complete basic reports.

Nice To Haves

Experience is preferred, but not required.

Responsibilities

Maintain a positive, professional demeanor.
Acknowledge and engage pedestrians and visitors with a friendly greeting or smile, and provide directions or city information.
Move through the assigned zone with a rolling trash can and supplies or tools, removing litter from streets, sidewalks, and alleys.
Remove graffiti and posters from light posts, trash cans, news boxes, and other surfaces.
Pull weeds.
Damp-wipe and straighten outdoor surfaces, including trash can lids and news boxes.
Watch for unwanted behaviors or criminal activity and report them to Safety Ambassadors via two-way radios.
Complete basic daily reports of tasks performed.