Hospitality Associate

Midtown Athletic Clubs•Weston, FL

About The Position

The Hospitality Associate is the first point of contact for interactions with Midtown members and guests. The role helps create a welcoming, memorable club experience through warm greetings, genuine goodbyes, prompt and accurate assistance, and positive communication about club policies and procedures. Hospitality Associates support Midtown’s aim to inspire members and guests to transform their lives.

Requirements

Availability to work a flexible schedule, including evenings, weekends, and some holidays.
Strong customer service skills and enjoyment of serving others.
Working knowledge of customer service standards.
Ability to work gracefully and quickly under pressure.
A personable nature and ability to connect with a wide variety of people.
Keen memory and a delightful sense of humor.
Ability to make calculations quickly when handling money.
Ability to work well in a collaborative team environment.
Strong organization and efficiency.
Excellent communication skills.

Responsibilities

Greet everyone who enters the club with a warm welcome.
Understand how to make each person’s experience special.
Demonstrate sound judgment, professionalism, and optimism.
Assist members with program registration, payment processing, and scheduling services.
Handle check-ins, answer questions, and resolve issues appropriately.
Identify potential customer friction points and help find solutions.
Participate in service recovery.
Maintain cleanliness of front desk areas.
Contact housekeeping and maintenance when a problem is reported.
Answer questions about club services and facilities.
Implement processes and procedures to ensure consistent service delivery.
Complete transactions for paid services or goods.
Complete assigned tasks or projects, such as calling members with birthday greetings.