Office Assistant - Staffing Support

Riverside Health System•Newport News, VA

4d•$17 - $22•Onsite

About The Position

The Office Assistant provides staffing support in a medical practice in Newport News, Virginia. The role supports patient registration and service, including check-in and check-out, insurance eligibility verification, updating patient demographics in registration software, answering multiple phone lines, scheduling and rescheduling appointments, coordinating referrals, and preparing charts and visit-related documents. The assistant may also be asked to float to other practices within the region to provide support as needed.

Requirements

High school diploma or GED.

Nice To Haves

One year of medical office experience.

Responsibilities

Ensure patient registration and demographic information is accurate and updated as needed.
Complete patient check-in and check-out in a timely manner.
Collect payments for appointments, forms, and past-due balances.
Monitor the daily schedule and schedule or reschedule appointments when necessary.
Complete clerical chart preparation and prepare and print visit-related documents, including consents, receipts, and visit summaries.
Greet patients and other participants promptly and provide exceptional customer service.
Manage patient expectations with clear explanations.
Answer multiple phone lines using proper telephone etiquette, including the four-part greeting and three-rings-or-less guideline; use warm transfers and proper hold techniques.
Maintain referral and insurance information.
Obtain referrals or schedule referrals upon receipt from referring locations.
Ensure referrals are attached to approved insurance authorizations and obtain insurance authorizations as necessary.
Recommend process improvements to the practice manager to improve service quality.
Maintain the appearance and cleanliness of the reception area.
Participate in team huddles and staff meetings.
Float to other practices within the region to provide support as needed.