PRN Office Assistant - Staffing Support
About The Position
The Office Assistant works under the direct supervision of the Office Manager and provides staffing support in a medical office. The role handles patient registration, insurance eligibility, and reconciliation in the patient registration software, including accurate entry and updating of patient demographic information. It also involves greeting patients, answering phone lines, taking messages, scheduling appointments, obtaining referrals and insurance information, completing chart preparation, and preparing visit summaries, receipts, and other documents. The Office Assistant helps maintain reception-area cleanliness and appearance, distributes mail, supports other employees as needed, and identifies, corrects, and reports compliance, insurance, and billing anomalies. The role promotes daily workflow, participates in team huddles and staff meetings, and recommends process improvements to the Office Manager.
Requirements
- High school diploma or equivalent preferred.
- Medical office experience preferred.
Nice To Haves
- High school diploma or equivalent.
- Medical office experience.
Responsibilities
- Ensure patient registration and demographic information is correct and updated as needed.
- Monitor the daily schedule and schedule or reschedule appointments when necessary.
- Obtain referrals and insurance information.
- Complete clerical chart preparation and prepare and print visit summaries, receipts, and related documents.
- Report potential compliance concerns to the appropriate person.
- Recommend process improvements to the Office Manager to improve service quality.
- Maintain the appearance and cleanliness of the reception area.
- Actively participate in team huddles and staff meetings.
- Promote the daily workflow and prepare charts in advance of visits.
- Greet patients and other participants promptly with acknowledgment, eye contact, and a smile.
- Complete check-in and demographic updates in a timely manner.
- Manage patient expectations through clear explanations.
- Answer phone lines, take appropriate messages, and use proper telephone greeting, transfer, and on-hold techniques.
- Identify, correct, and report compliance, insurance, and billing anomalies.
- Distribute mail and assist other employees as needed.
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What This Job Offers
Education Level
High school or GED
