PRN Office Assistant - Staffing Support
About The Position
The Office Assistant works under the direct supervision of the Office Manager and supports patient registration and daily office operations. The role includes verifying insurance eligibility, registering patients, reconciling information in patient registration software, entering patient demographics, greeting patients, and answering phone lines. The Office Assistant also takes phone messages, schedules appointments, creates referrals, prepares charts, provides information to and for patients, maintains the reception area, distributes mail, and assists other employees as needed. The position includes identifying, correcting, and reporting compliance, insurance, and billing anomalies when recognized.
Requirements
- High school education or equivalent preferred.
- Medical office experience preferred.
Nice To Haves
- High school education or equivalent.
- Medical office experience.
Responsibilities
- Ensure patient registration and demographic information is correct and updated as needed.
- Monitor the daily schedule and schedule or reschedule appointments when necessary, such as due to a doctor's illness, meetings, or vacation.
- Obtain referrals and insurance information.
- Complete clerical chart preparation and prepare and print visit summaries, receipts, and related documents.
- Report potential compliance concerns to the appropriate person.
- Recommend process improvements to the Office Manager to improve quality of service.
- Maintain the appearance and cleanliness of the reception area.
- Participate in team huddles and staff meetings.
- Promote the daily workflow.
- Prepare charts in advance of visits.
- Greet all practice participants promptly with acknowledgment, eye contact, and a smile.
- Complete check-in and demographic updates in a timely manner.
- Manage patient expectations with clear explanations.
- Use telephone techniques that include a four-part greeting, answering within three rings or less, and appropriate transfer and hold procedures.
- Distribute mail and assist other employees as needed.
- Identify, correct, and report compliance, insurance, and billing anomalies when recognized.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
