Office Assistant - Staffing Support

Riverside Hospital • Gloucester, VA

3d

About The Position

The Office Assistant provides staffing support for a medical practice in Gloucester, Virginia. Responsibilities include checking patients in and out, verifying insurance eligibility, maintaining accurate patient registration and demographic information, greeting patients, answering multiple phone lines, scheduling and rescheduling appointments, creating and scheduling referrals, preparing charts, and providing information to and for patients. The assistant may be asked to float to other practices within the region to provide support as needed.

Requirements

• High school diploma or GED.
• Preferred: one year of medical office experience.

Nice To Haves

• One year of medical office experience.

Responsibilities

• Ensure patient registration and demographic information is correct and updated as needed.
• Complete patient check-in and check-out in a timely manner.
• Collect payments for appointments, forms, or past-due balances.
• Monitor the daily schedule and schedule or reschedule appointments as necessary, including in response to a doctor's illness, meetings, or vacation.
• Complete clerical chart preparation and prepare and print visit-related documents, such as consents, receipts, and visit summaries.
• Promote the Riverside Care Difference through exceptional customer service.
• Greet all practice participants promptly with eye contact and a smile.
• Manage patient expectations by providing clear explanations.
• Use proper telephone etiquette, including the four-part greeting and answering within three rings or less; use warm transfers and proper hold techniques.
• Maintain referral and insurance information.
• Obtain referrals or schedule them upon receipt from a referring location.
• Ensure referrals are attached to an approved insurance authorization.
• Obtain insurance authorizations as necessary.
• Recommend process improvements to the practice manager to improve service quality.
• Maintain the appearance and cleanliness of the reception area.
• Actively participate in team huddles and staff meetings.
• Float to other practices within the region to provide support as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED