PRN Office Assistant - Staffing Support
About The Position
The Office Assistant works under the direct supervision of the Office Manager and supports staffing and daily office operations. The role handles insurance eligibility, patient registration and reconciliation in registration software, accurate entry and updating of patient demographics, greeting patients, and answering phone lines. Additional duties include taking phone messages, scheduling appointments, creating referrals, preparing charts, providing information to and for patients, maintaining the reception area, distributing mail, and assisting other employees as needed. The Office Assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies.
Requirements
- High school education or equivalent is preferred.
- Medical office experience is preferred.
Nice To Haves
- Medical office experience.
Responsibilities
- Ensure patient registration and demographic information is accurate and updated as needed.
- Monitor the daily schedule and schedule or reschedule appointments when necessary.
- Obtain referrals and insurance information.
- Complete clerical chart preparation and prepare and print visit summaries, receipts, and related documents.
- Report potential compliance concerns to the appropriate person.
- Recommend process improvements to the Office Manager to improve service quality.
- Maintain the appearance and cleanliness of the reception area.
- Participate actively in team huddles and staff meetings.
- Promote daily workflow and prepare charts in advance of visits.
- Greet all participants promptly and acknowledge them with eye contact and a smile.
- Complete check-in and demographic updates in a timely manner.
- Manage patient expectations with clear explanations.
- Use effective telephone techniques, including the four-part greeting and the three-rings-or-less guideline.
- Follow appropriate call transfer and hold techniques.
- Distribute mail and assist other employees as needed.
- Identify, correct, and report compliance, insurance, and billing anomalies.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
