Office Assistant - Staffing Support
About The Position
The Office Assistant provides staffing support for a medical practice in Newport News, Virginia. Responsibilities include checking patients in and out, verifying insurance eligibility, maintaining accurate patient registration and demographic information, greeting patients, handling multiple phone lines, scheduling and rescheduling appointments, coordinating referrals, preparing charts, and providing information to patients. The position may float to other practices within the region to provide support as needed. The role promotes the Riverside Care Difference through exceptional customer service, clear communication, and effective management of patient expectations. It also supports daily practice operations by collecting payments, preparing visit-related documents, maintaining referral and insurance information, keeping the reception area clean, and participating in team huddles and staff meetings.
Requirements
- High school diploma or GED.
- One year of medical office experience is preferred.
Nice To Haves
- One year of medical office experience.
Responsibilities
- Ensure patient registration and demographic information is correct and updated as needed.
- Complete patient check-in and check-out in a timely manner.
- Collect payments for appointments, forms, or past-due balances.
- Monitor the daily schedule and schedule or reschedule appointments as necessary.
- Complete clerical chart preparation and prepare and print visit-related documents, such as consents, receipts, and visit summaries.
- Greet patients and other practice participants promptly and provide exceptional customer service.
- Manage patient expectations with clear explanations.
- Handle telephone calls using proper etiquette, including the four-part greeting, answering within three rings or less, warm transfers, and proper hold techniques.
- Maintain referral and insurance information.
- Obtain referrals or schedule them upon receipt from a referring location.
- Ensure referrals are attached to an approved insurance authorization and obtain insurance authorizations as necessary.
- Recommend process improvements to the practice manager to improve service quality.
- Maintain the appearance and cleanliness of the reception area.
- Participate in team huddles and staff meetings.
- Float to other practices within the region to provide support as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
