Office Support Assistant

University of Central Florida • Orlando, FL

2d • Onsite

About The Position

The Office Support Assistant serves as a customer service representative and provides administrative support to a residential community office. This position is located at the Rosen Community at the Rosen College of Hospitality Management.

The role supports residential students, coordinates office processes, supervises part-time student office staff, maintains administrative records and supplies, and provides support to the Coordinator, Residence Life & Education. It also involves maintaining office technology, assisting with community opening and closing, managing residential keys, and processing student damage charges in consultation with a supervisor and Accounts Receivable.

The position is scheduled Monday through Friday, 8:00 AM to 5:00 PM. A valid Class E driver’s license is required, and the role may involve driving to various locations on and off campus for University business. Employees are expected to reside in Florida when employment begins. Visa sponsorship and employment-based visa processing are unavailable for this position.

Requirements

• High school diploma or equivalent.
• 0+ years of relevant experience.
• Valid Class E driver’s license.
• Must be authorized to work for any U.S. employer.

Nice To Haves

• Previous experience in a university environment.
• Previous supervision experience.
• Previous experience supporting facility operations, including work order tracking and maintenance of keys.
• Previous software/database experience, such as StarRez, Maxient, eRezLife, or Qualtrics.

Responsibilities

• Troubleshoot residential students’ concerns and assist with resource referrals.
• Answer inbound calls for the assigned residential community office.
• Coordinate administrative processes within the assigned community office.
• Train, supervise, and evaluate part-time student office staff.
• Coordinate HR processes for students employed by the community office, including payroll and time entry.
• Maintain records and documentation for office administrative processes.
• Order office supplies and maintain inventory.
• Provide administrative support to the Coordinator, Residence Life & Education for the community.
• Ensure office technology is in working order and perform routine troubleshooting as needed.
• Assist with preparation for opening and closing of the residential community.
• Organize, inventory, and audit residential keys.
• Process student charges for damages in consultation with the supervisor and Accounts Receivable.
• Perform other duties as assigned by department and/or supervisory staff.

Benefits

• Medical, dental, vision, and life insurance.
• Flexible Spending and Employee Assistance Program.
• Annual and sick time off and paid holidays.
• Retirement savings options.
• Employee discounts, including tickets to many Orlando attractions.
• Education assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED