Office Support Assistant

Help at Home•Jackson, MS

7d•Onsite

About The Position

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives. We’re seeking an experienced Office Support Assistant to join our fast-paced home care team in Jackson, MS. The ideal candidate has hands-on experience managing compliance documentation, tracking employee credentials, maintaining audit-ready records, and ensuring regulatory requirements are met. We’re looking for someone who takes ownership, prioritizes effectively, and thrives in a deadline-driven environment.

Requirements

Office administration experience; home care, healthcare, caregiver compliance, credentialing, strongly preferred
Highly organized, detail-oriented, and able to manage competing priorities
A confident self-starter who can work independently without constant direction
Professional written and verbal communication skills.
Strong phone, customer service, and follow-through skills
Comfortable in a high-volume, fast-paced environment
Quick learner who can adapt to processes and systems with limited training
Proficient with Microsoft Office, Excel, Word, Outlook, and Teams
High school diploma or GED required.
Previous experience working in an administrative/clerical role.

Nice To Haves

HHAeXchange experience is a plus.

Responsibilities

Manage caregiver compliance, credentialing, and documentation
Help tackle an existing compliance backlog with a goal of approximately 20 completions per week
Manage an assigned group of approximately 170 clients/caregivers
Schedule caregivers for fingerprinting and compliance requirements
Answer and triage incoming calls while keeping priority work on track
Maintain accurate information in HHAeXchange
Support new and existing caregivers through compliance processes.