Office Support Assistant

University of Central Florida • Orlando, FL

11h • Onsite

About The Position

The Office Support Assistant serves as a customer service representative and provides administrative support to a residential community office. This position is located at the Rosen Community at the Rosen College of Hospitality Management. The role troubleshoots residential students’ concerns, makes resource referrals, coordinates office administrative processes, and supports the Coordinator, Residence Life & Education. It also oversees part-time student office staff and supports their HR processes, maintains office records and supplies, assists with residence hall opening and closing, manages residential keys, processes student damage charges, and helps keep office technology operational. Other duties may be assigned by department or supervisory staff.

The position requires a valid Class E driver’s license and may involve driving to locations on and off campus for University business. Applicants must be authorized to work for any U.S. employer; visa sponsorship and H-1B transfers or employment-based visa processing for individuals sponsored by another employer are not available. UCF expects employees to reside in Florida when employment begins unless the job posting explicitly states otherwise.

Requirements

• High school diploma or equivalent.
• Zero or more years of relevant experience.
• Valid Class E driver’s license.
• Must be authorized to work for any U.S. employer.

Nice To Haves

• Previous experience in a university environment.
• Previous supervision experience.
• Previous experience supporting facility operations, including work order tracking and maintenance of keys.
• Previous software/database experience, such as StarRez, Maxient, eRezLife, or Qualtrics.

Responsibilities

• Troubleshoot residential students’ concerns and assist with resource referrals.
• Answer inbound calls for the assigned residential community office.
• Coordinate administrative processes within the assigned community office.
• Train, supervise, and evaluate part-time student office staff.
• Coordinate HR processes for students employed by the community office, including payroll and time entry.
• Maintain records and documentation for office administrative processes.
• Order office supplies and maintain inventory.
• Provide administrative support to the Coordinator, Residence Life & Education for the community.
• Ensure office technology is in working order and perform routine troubleshooting as needed.
• Assist with preparation for opening and closing the residential community.
• Organize, inventory, and audit residential keys.
• Process student charges for damages in consultation with the supervisor and Accounts Receivable.
• Perform other duties as assigned by department and/or supervisory staff.

Benefits

• Benefit packages, including medical, dental, vision, life insurance, flexible spending, and Employee Assistance Program.
• Paid time off, including annual and sick time off and paid holidays.
• Retirement savings options.
• Employee discounts, including tickets to many Orlando attractions.
• Education assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED