Office Support Assistant

Kitsap County • Port Orchard, WA

6d • Hybrid

About The Position

Kitsap County is seeking a motivated and customer-focused Office Support Assistant to join a collaborative team delivering essential public services. This entry-level role offers a unique opportunity to begin or grow your career in public administration while supporting important county operations that directly impact residents, businesses, and community partners. As one of the first points of contact for the public, you will play a key role in ensuring people receive accurate information, timely service, and a welcoming experience. This position provides hands-on experience in a wide range of administrative and customer service functions, including records management, permitting support, scheduling, and public inquiry coordination. If you are detail-oriented, eager to learn, and passionate about helping others, this role offers an exceptional foundation for career advancement within county government.

Requirements

• Minimum one (1) year of general office and/or customer service experience, demonstrating familiarity with administrative procedures and public interaction.
• Related education demonstrating required knowledge, skills, and abilities to perform the job may substitute for up to six months of experience.
• Experience using computer systems and office applications such as databases, spreadsheets, document imaging tools, and word processing software.
• Ability to type or keyboard accurately at 45 words per minute.
• Ability to maintain organized records and filing systems and follow established records retention policies.
• Strong attention to detail when performing data entry, records searches, and document preparation.
• Demonstrated ability to communicate clearly and professionally both verbally and in writing with the public, coworkers, and vendors.
• Strong customer service skills, with the ability to build trust, respond to inquiries, and maintain a positive service experience in high-traffic environments.
• Ability to work effectively in a collaborative team environment while maintaining confidentiality and professional judgment.

Nice To Haves

• Experience utilizing Adobe Acrobat, Microsoft Excel, and SharePoint for document management and administrative tasks.
• Experience in records management or document retention practices within a government or administrative environment.
• Familiarity with CRM systems, permitting software, or electronic records systems used in public service organizations.

Responsibilities

• Provide front-line customer service by greeting visitors, answering phone calls, responding to emails, and directing inquiries to appropriate staff while ensuring a professional and helpful experience for residents and partners.
• Support departmental operations by performing routine clerical tasks including data entry, filing, scanning, photocopying, preparing correspondence, and organizing records.
• Coordinate and schedule services such as inspections and pre-construction meetings while ensuring documentation and approvals are complete within departmental systems such as SMARTGov.
• Process administrative documentation by preparing permits, compiling records for Public Records Requests, and issuing approved department documents.
• Facilitate customer inquiry management through Customer Relationship Management (CRM) systems by documenting inquiries, distributing requests to appropriate staff, and tracking responses.
• Maintain records and filing systems by organizing electronic and physical records in accordance with established procedures and retention schedules under the direction of the Records Manager.
• Assist internal teams with administrative coordination, including scheduling meetings, preparing agendas, distributing notices, recording meeting minutes, and coordinating logistics for public hearings and meetings.
• Conduct data and records searches using electronic databases and physical records to retrieve information needed for reports, inquiries, and administrative tasks.
• Support departmental communication and operations by distributing mail, processing public notices, preparing outreach materials, and maintaining organized and well-stocked workspaces.
• Assist with special projects and program support, including records management improvements, SharePoint updates, process improvement initiatives, and departmental outreach activities.

Benefits

• Eligible for overtime under the Fair Labor Standards Act (FLSA)
• Membership in the union is optional.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed