Office Assistant - Temporary Pool

City of Fontana•Fontana, CA

About The Position

Under immediate supervision from higher-level staff, the Office Assistant performs routine clerical duties supporting an assigned department. The role provides administrative and clerical support for smooth daily operations and customer service, serving as a primary point of contact for incoming calls and visitors. This position is part of a temporary pool; the recruitment establishes an eligibility list that may also be used by other City departments. Applications will be accepted until the first 200 applications are received or Thursday, November 19, 2026, at 5:00 PM, whichever occurs first. The employer may modify or supplement the job description as necessary.

Requirements

At least six months of general clerical support experience.
Education equivalent to completion of the twelfth grade.
Knowledge of English usage, spelling, grammar, and punctuation.
Knowledge of fundamentals for effectively communicating standard information.
Knowledge of record-keeping principles and procedures.
Knowledge of office methods, procedures, and practices.
Ability to learn to operate modern office machines.
Ability to use standard word-processing and related computer software programs.
Ability to perform basic arithmetic functions.
Ability to learn and correctly interpret and apply policies and procedures for the assigned program or function.
Ability to learn office methods, rules, policies, and receptionist techniques.
Ability to perform routine clerical work and type at a speed necessary for successful job performance.
Ability to work courteously with the public, staff, and a diverse community in person, by telephone, and through electronic communication devices.
Ability to understand and carry out oral and written instructions.

Nice To Haves

Public-contact work experience.
Additional specialized clerical training.

Responsibilities

Type and proofread correspondence, agendas, reports, memos, and statistical charts from rough drafts or verbal instructions.
Perform routine clerical work, including filing, billing, checking, and recording information.
Sort and file documents and records, maintaining alphabetical, index, and cross-reference files.
Copy, scan, fax, and distribute documents.
Receive, sort, and distribute incoming and outgoing correspondence.
Act as a receptionist by assisting visitors and responding to inquiries in person, by email, or by telephone.
Provide general information about departmental and City policies and procedures, and refer calls to appropriate personnel.
Operate office equipment, including a computer, and input and retrieve data and text.
Communicate clearly and concisely, orally and in writing, and write in correct English.
Maintain cooperative working relationships and prompt, regular attendance.
Perform other duties as assigned.