Office Assistant 2 (Temporary)

Lane County • Developmental Disabilities Services, OR

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About The Position

Lane County Developmental Disabilities Services is hiring two temporary Office Assistant 2s to provide customer service to individuals receiving services and assist with administrative duties that support the division’s daily operations. The role requires excellent customer service in person, by phone, and by email when assisting individuals and community partners. The position may provide front-office support, answer and direct calls, and explain office or program policies and procedures to facilitate operations or assist the public. It also involves time-sensitive data entry, work across databases, tracking information, following up with Services Coordinators, processing and archiving client records, uploading records to the electronic health record, and processing criminal history background checks. The role supports the Administrative Team Supervisor and performs related duties as assigned.

The ideal candidate can learn the organization’s processes, work comfortably with its systems, and build positive working relationships through communication and cooperation. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., and is budgeted for a maximum of 1,040 hours during the fiscal year. It is an AFSCME-represented position.

Requirements

• Equivalent to completion of the twelfth grade.
• Two years of responsible clerical and office assistance experience, or an equivalent combination of experience and training demonstrating the required knowledge and abilities.
• Subject to a full background check.

Responsibilities

• Greet individuals, check them in for appointments, and direct them to appropriate staff.
• Receive calls and transfer or refer them to the appropriate sources.
• Provide complex or technical information requiring interpretation of office or program policies and procedures.
• Perform time-sensitive data entry in a variety of databases.
• Track information and follow up with Services Coordinators.
• Process and archive client records, including uploading records to the electronic health record.
• Process criminal history background checks.
• Support the Administrative Team Supervisor and perform related duties as assigned.
• Provide customer service in person, by phone, and by email to individuals receiving services and community partners.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED