Program Assistant 2 - Temporary

State of Iowa • Des Moines - 50313 - Polk County, IA

1d • Onsite

About The Position

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is hiring a temporary Program Assistant 2 to provide administrative support within the Professional Licensing Division at its central office near Valley Junction in Des Moines, Iowa. This is a non-merit temporary position. The role supports the Licensing Division’s operations and involves administrative tasks, assistance with licensing applications and renewals, board meeting preparation, accounting report processing, training material maintenance, and office supply procurement. The position is located at 6200 Park Avenue in Des Moines. A background check is required.

Requirements

• Meet at least one minimum qualification route: a bachelor’s degree in any field from an accredited four-year college or university and one year of full-time administrative or technical support experience; a total of five years of education and/or qualifying full-time experience, with 30 semester hours of accredited coursework equal to one year of full-time experience; or current, continuous state executive branch experience including 12 months of full-time work as a Program Assistant 1.
• Complete tasks on strict deadlines.
• Have experience working with diverse populations.
• Work effectively in a team environment and be willing to learn rules for various professions.
• Demonstrate excellent written and verbal communication skills.
• Conduct business professionally, courteously, and approachably.
• Demonstrate high standards of professional and ethical conduct.
• Be detail-oriented and committed to providing high-quality service.
• Be able to gain a strong working knowledge of statutes, administrative rules, and professional standards.
• Work collaboratively with team members, supervisors, and internal and external partners.
• Pass a required background check.

Nice To Haves

• Background in investigations or case management, including detailed reporting and managing a high volume of cases.

Responsibilities

• Assist with preparing board meeting closed-session agendas and with board meeting preparation, setup, and teardown as needed.
• Perform administrative tasks including data entry, documenting procedures, answering phones, assisting walk-in customers, processing incoming and outgoing mail, and scanning and organizing documents.
• Assist with licensing application and renewal functions, including uploading application materials, processing name changes and license verifications, and answering general application questions.
• Process accounting reports.
• Maintain training materials as needed.
• Procure office supplies.

What This Job Offers