Temporary Product Program Assistant

Girl Scouts of Greater Iowa•Des Moines, IA

About The Position

The Temporary Product Program Assistant provides operational and administrative support for the council’s product programs, helping ensure accurate data management, strong customer service, successful program execution, and positive volunteer experiences. Working closely with the Product Program team, this role supports seasonal initiatives, product distribution, volunteer support, and program operations for the Fall Product and Girl Scout Cookie Programs. The position directly supports the Girl Scout mission by contributing to an engaging participant experience, responsive customer support, and successful program outcomes. This temporary position is expected to work 20–40 hours per week, with hours varying based on seasonal business needs. Evening and weekend hours may be required. The role is anticipated to continue through mid-June, with the possibility of extension. Work schedules, including hybrid opportunities, vary based on business needs. The work is generally performed in climate-controlled office conditions. For 4–5 months of the year, the assistant may support cupboard locations, physical cookie movement, and volunteer training, including work in a warehouse or other offsite locations. Up to 20% travel within the council is required, including visits to council offices, cookie cupboards, staff meetings, training opportunities, and special events, as well as out-of-state travel to relevant conferences.

Requirements

High school diploma or GED.
Strong written, verbal, and interpersonal communication skills, including the ability to convey complex information clearly across email, text, phone, and in-person channels.
Customer-focused and solutions-oriented approach, with a commitment to responsive, high-quality support.
Strong organization, time management, prioritization, and attention to detail.
Problem-solving skills and ability to adapt to changing priorities.
Ability to collaborate across functions and build strong working relationships.
Sound judgment and business acumen, balancing operational execution with organizational goals.
Alignment with and support of Girl Scouts of Greater Iowa’s culture and values.
Proficiency with Microsoft Office and comfort navigating CRM systems, project management tools, databases, and other program tools.
Ability to quickly learn and effectively use new technologies.
Ability to provide customer support by phone, email, text, and in person.
Must uphold and support Girl Scouts of Greater Iowa’s commitment to diversity, equity, and inclusion as outlined in its Employee Handbook.
Must maintain annual or lifetime membership in Girl Scouts.
Must be a strong supporter of Girl Scouts of Greater Iowa’s desired culture.
Must possess a valid driver’s license and liability insurance.
Must successfully complete a criminal background check and driving check every three years.
Must be flexible to work evenings and weekends as needed.

Nice To Haves

Experience in a nonprofit and/or volunteer-driven environment.

Responsibilities

Provide exceptional customer service and serve as a point of contact for volunteers, caregivers, and staff with Product Program questions.
Respond to inquiries by phone, email, and other communication channels, ensuring timely follow-up.
Assist in resolving program issues and escalate concerns when appropriate.
Maintain accurate records across department databases and systems.
Complete participant uploads and data entry for the Fall Product and Girl Scout Cookie Programs.
Run reports and perform quality assurance reviews to support program accuracy.
Assist with reward entry, reporting, and other program administrative tasks.
Assist with implementation and execution of the Fall Product and Girl Scout Cookie Programs.
Support volunteer training, meetings, and program events, both in person and virtually.
Review program materials and communications for accuracy and consistency.
Update communication templates and internal resources as assigned.
Identify opportunities for process improvement and operational efficiencies.
Collaborate with Product Program team members and cross-functional departments.
Contribute to council goals and organizational initiatives.
Perform other duties as assigned.
Assist with needs at cupboard locations, physical cookie movement, and volunteer training.
Travel to council offices, cookie cupboards, staff meetings, training opportunities, special events, and relevant conferences.