Part-Time Office Assistant

LeadCar Toyota Hazleton•Hazle Township, PA

1d•Onsite

About The Position

The LeadCar Toyota Hazleton team is seeking a Part-time Office Assistant to support office operations at the dealership. This role involves a range of accounting activities, including accounts payable, posting deals, and various account reviews. Additionally, the position will handle incoming calls, determine caller needs, and direct them appropriately, while also answering basic inquiries, routing calls, taking messages, and providing basic information.

Requirements

Must have exceptional customer service skills.
Must have excellent phone etiquette.
Must have excellent verbal and written communication skills.
Must be punctual, dependable and reliable.
Must have strong computer aptitude, specifically with Microsoft Word and Excel.
Must have the ability to multi-task in a fast-paced environment.
Must possess strong organizational skills.
Must have the ability to work independently on assigned tasks as well as to accept direction on given assignments.

Responsibilities

Operates a multi-line phone system answering incoming phone calls for the dealership.
Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly.
Provides voice mail for callers if employee cannot be reached. Takes detailed messages when voice mail is not taken by caller and delivers message to appropriate party in a timely manner.
Maintains a personal demeanor consistent with Company culture, contributing a positive, supportive work environment for all team members.
Break down all deals turned in from F&I office.
Put finance package together to mail to finance company; Quick Fund deals as applicable.
If applicable to deal; create trade in deal jacket, make payoff check to lienholder as needed, file trade title and/or follow up on title/lien release.
File Notice of Sale on each retail deal.
Maintain all MSOs/Titles.
Follow-up on all used titles/lien releases as needed.
Prepare MSO’s/Titles to be sent to DOR office or customer for sold units.
File Notice of Liens for all required deals.
Check in Keys of New received vehicles for inventory.
Tag keys and give to Sales Manager.
Issues and tracks dealer plates & gas card for the sales department. Ensures Loaner Agreements are accurate and legible as needed for checked out plates.
Scans all completed deal packets to be uploaded, indexed, and verified for accuracy to scan site.
Stocking in all incoming vehicle units, creating unit folders for each and ensuring all crucial documents are received (i.e. MSO/title, lien release, key documentation, etc.).
Scans all retail and wholesale deals onto Dealership scan site.
Keeps a detailed log of all GAP purchases.
Sends all cancellations for GAP into the manufacturer for payment.
Performs all other duties as assigned.