Office Assistant - Part time

High Country Behavioral Health•Douglas, WY

About The Position

High Country Behavioral Health is seeking a dedicated, highly organized part-time Office Assistant to support client access to behavioral health treatment and the clinic’s clinical and billing functions. Working approximately 25 hours per week and reporting to the Administrative Director, the Office Assistant serves as a first point of contact for clients and caregivers. The role requires strong public communication, careful record-keeping, and process management to support coordinated patient care and accurate insurance billing. The position includes welcoming clients, coordinating schedules and patient flow, communicating information between patients and clinical staff, assisting with checkout and follow-up appointments, and coordinating referrals with external agencies. The Office Assistant also supports the medical team as needed, protects confidential information in accordance with HIPAA, verifies insurance information, assists with insurance pre-approvals, maintains paper and electronic records, prepares deposit records and bank deposits, and keeps the front office and patient areas tidy. High Country Behavioral Health is a nonprofit organization that has provided affordable behavioral health services in rural Wyoming and Idaho since 1986. Its services include counseling, case management, medication management, and crisis services. The organization is committed to equal employment opportunity and to recruiting, developing, and retaining a diverse and talented workforce.

Requirements

High school diploma or equivalent.
Ability to manage and prioritize multiple tasks accurately in a dynamic, fast-paced environment.
Excellent written and verbal communication skills.
Ability to maintain confidentiality, professionalism, and high-quality customer service in all interactions.
Proficiency in Microsoft Office products and ability to operate standard office equipment.
Successful completion of HCBH pre-employment screening and background check.

Nice To Haves

Knowledge of state and federal regulations, policies, and procedures governing medical billing and financial recordkeeping, including accounting principles.
Ability to solve practical problems and handle a variety of variables in a healthcare setting.

Responsibilities

Greet and professionally receive clients and caregivers during intake and throughout their visits.
Prepare schedules and manage daily client flow to support efficient use of staff time.
Relay relevant information and updates between patients and clinical staff.
Assist patients at checkout, collect co-payments, and schedule follow-up treatment.
Coordinate patient referrals with external agencies.
Assist the HCBH Medical team as needed or assigned.
Maintain confidentiality and comply with HIPAA standards.
Record and verify client insurance information.
Assist with insurance pre-approvals as needed to maximize collection for billable services.
Maintain accurate and current paper and electronic client records.
Complete and update the daily deposit spreadsheet and prepare final bank deposits.
Keep the workspace, front office, and patient waiting areas clean and tidy throughout the workday.