Office Assistant - Part time
About The Position
High Country Behavioral Health is seeking a dedicated, highly organized, part-time Office Assistant to help clients access behavioral health treatment in a timely manner. Working approximately 25 hours per week and reporting to the Administrative Director, the Office Assistant is the first point of contact for clients and supports the clinic’s clinical and billing functions. The role requires strong public communication, careful record-keeping, and effective process management to support coordinated patient care and accurate insurance billing. The position includes welcoming and assisting clients and caregivers, coordinating schedules and patient flow, communicating with clinical staff, supporting medical staff as assigned, and handling insurance, records, deposits, and front-office upkeep. The employee must protect confidential information and comply with HIPAA standards. High Country Behavioral Health is a nonprofit organization founded in 1986 that provides access to behavioral health services in rural communities across Wyoming and Idaho. Its services include counseling, case management, medication management, and crisis services. The organization states that it is committed to equal employment opportunity and workplace diversity.
Requirements
- High School Diploma or equivalent.
- Ability to manage and prioritize multiple tasks accurately in a dynamic, fast-paced environment.
- Excellent written and verbal communication skills.
- Ability to maintain confidentiality, professionalism, and customer service in all interactions.
- Proficiency in Microsoft Office products.
- Ability to operate standard office equipment.
- Successful completion of HCBH pre-employment screening and background check.
Nice To Haves
- Knowledge of state and federal regulations, policies, and procedures governing medical billing and financial recordkeeping, including accounting principles.
- Ability to solve practical problems and deal with a variety of variables in a healthcare setting.
Responsibilities
- Greet and receive clients and caregivers professionally during intake and visits.
- Prepare schedules and manage daily client flow to support efficient use of staff time.
- Relay information and updates between patients and clinical staff.
- Assist patients during checkout, collect co-payments, and schedule follow-up treatment.
- Collaborate with external agencies to manage patient referrals.
- Assist the HCBH Medical team as needed or assigned.
- Maintain confidentiality and comply with HIPAA standards.
- Record and verify client insurance information.
- Assist with insurance pre-approvals as needed to support collection for billable services.
- Maintain accurate and current paper and electronic client records.
- Complete and update the daily deposit spreadsheet and prepare final bank deposits.
- Keep the workspace, front office, and patient waiting areas clean and tidy throughout the workday.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
