OEM Sales Coordinator I

Thorlabs•Newton, NJ

6d•Onsite

About The Position

Thorlabs is seeking an OEM Sales Coordinator I to provide administrative and sales support to its OEM customer base. The role is part of a team-selling structure and works closely with Manufacturing, Sales Teams, Project Managers, and Engineers to represent Thorlabs’ capabilities and provide a smooth customer experience. The position is based in Newton, New Jersey, with occasional duties at other Thorlabs locations. The schedule is Monday through Friday, 11:30 a.m. to 8:00 p.m.

Requirements

High school diploma required.
Strong experience with Microsoft Dynamics, CRM, Microsoft Office (Excel, Word, and PowerPoint), and communication tools.
Strong communication and teamwork skills, including the ability to work in project teams.
Strong multitasking skills, attention to detail, ability to work independently, and ability to shift between tasks as production priorities change.
Experience in a customer-centric environment and ability to work in a team environment while complying with high quality standards.
Ability to read and interpret documents such as procedure manuals, routine reports, and correspondence.

Nice To Haves

At least 2 years of experience in a similar and progressive position.
Associate or bachelor’s degree strongly preferred.
Experience working in an ERP system preferred.

Responsibilities

Prepare quotations, process sales orders, handle invoicing issues, and respond to OEM customer inquiries.
Organize and manage customer open quotes, orders, and planned shipments in coordination with the Order Fulfilment Team, Business Units, and distribution center to support timely delivery.
Manage OEM customer quote and order requirements and maintain an understanding of purchase contract types available to OEM customers.
Coordinate with internal teams to fulfill customer orders on time and according to customer expectations.
Manage key relationships with Thorlabs OEM customers to support their sales and purchasing needs.
Perform administrative tasks supporting sales and operations, including reporting and customer management using Microsoft Dynamics ERP, CRM, and Microsoft Office programs such as Excel, Word, and PowerPoint.
Meet company standards for work quantity and quality and comply with company policies and procedures.
Follow company policies and directives regarding workplace behavior while completing duties and assignments.