OEM Sales Coordinator I

Thorlabs•Newton, NJ

7d•$22 - $28•Onsite

About The Position

The OEM Sales Coordinator I provides administrative and sales support to Thorlabs’ OEM customers. The role is part of a team-selling structure and works closely with Manufacturing, Sales Teams, Project Managers, and Engineers to represent Thorlabs’ capabilities and provide a smooth customer experience. The position is based in Newton, New Jersey, with occasional duties at other Thorlabs locations. Scheduled hours are 11:30 a.m. to 8:00 p.m., Monday through Friday. The coordinator prepares quotations, processes sales orders, handles invoicing issues, responds to customer inquiries, and organizes open quotes, orders, and planned shipments. The role collaborates with internal teams, including Order Fulfilment, Business Units, and the distribution center, to support timely order fulfillment and customer expectations. It also supports OEM customer relationships and performs administrative and sales operations tasks using Microsoft Dynamics ERP, CRM, and Microsoft Office applications. The position requires a high school diploma; an associate or bachelor’s degree is strongly preferred. A minimum of two years of experience in a similar and progressive position is preferred. The hourly rate is $22.00–$28.00, depending on experience. Thorlabs offers medical, dental, and vision insurance, company-paid life insurance, paid time off, a 401(k) plan, and tuition reimbursement.

Requirements

High school diploma required.
Strong experience with Microsoft Dynamics, CRM, Microsoft Office (Excel, Word, and PowerPoint), and communication tools.
Strong communication and teamwork skills, including the ability to work in project teams.
Strong multitasking skills, attention to detail, ability to work independently, and ability to shift between tasks as production priorities change.
Experience in a customer-centric environment and ability to work in a team environment while meeting high quality standards.
Ability to read and interpret procedure manuals, routine reports, and correspondence.

Nice To Haves

At least two years of experience in a similar and progressive position.
Associate or bachelor’s degree.
Experience working in an ERP system.

Responsibilities

Prepare quotations, process sales orders, handle invoicing issues, and answer inquiries from OEM customers.
Organize and manage customer open quotes, orders, and planned shipments, working with the Order Fulfilment Team, Business Units, and distribution center to support on-time delivery.
Manage OEM customer quote and order requirements and maintain an understanding of purchase contract types available to OEM customers.
Coordinate with internal teams to ensure customer orders are fulfilled on time and meet customer expectations.
Manage key relationships with Thorlabs OEM customers and support their sales and purchasing needs.
Perform administrative tasks supporting operations and sales, including reporting and customer management using Microsoft Dynamics ERP, CRM, and Microsoft Office programs.
Meet ongoing company standards for the quantity and quality of work and comply with company policies, procedures, and workplace conduct directives.