OD Coordinator

Visionworks•Lexington, KY

About The Position

A Visionworks OD Coordinator is the face of the Exam Practice and helps ensure a positive patient journey. The role supports the training and scheduling of OD Techs and requires knowledge of eye health and preliminary testing, optics, products and services, and managed vision care. The OD Coordinator guides patients through the initial steps of their Visionworks experience and helps meet their eye exam needs. The position maintains accurate patient records before preliminary testing, introduces patients to the optometrist and shares relevant patient information, and transitions patients from the doctor to the sales floor with information that helps associates recommend suitable products and services. It also supports daily exam-lane operations and patient experience goals, including inventory restocking, equipment cleaning, phone answering, preparing technician schedules, and counting the optometrist’s daily revenue for deposit.

Requirements

High school diploma, GED, or equivalent related job experience.
Licensed OD Techs must have or maintain a State Opticians License.

Nice To Haves

Related customer or patient experience is preferred, but not necessary.

Responsibilities

Maintain complete and accurate patient records before conducting preliminary testing.
Introduce patients to the optometrist and provide the optometrist with important patient information.
Transition patients from the doctor to the sales floor and provide associates with information to educate patients and recommend products and services that meet their eye care needs.
Support daily exam-lane operations and patient experience goals, including restocking inventory, cleaning equipment, and answering phones.
Count the optometrist’s daily revenue and prepare it for deposit.
Prepare technician work schedules to meet patient and doctor demand.
Assist with training OD Techs.