OD Coordinator

Visionworks•Lexington, KY

2d•$13 - $14

About The Position

The OD Coordinator is the face of the Exam Practice and helps ensure a positive patient experience. The role supports training and scheduling OD Techs and requires knowledge of eye health and preliminary testing, optics, products and services, and managed vision care. The OD Coordinator guides patients through the initial steps of their Visionworks experience and helps ensure their eye exam needs are met. The position also supports the exam lane’s day-to-day operations, patient experience goals, and coordination between patients, the optometrist, and the sales floor.

Requirements

High school diploma, GED, or equivalent related job experience.
Licensed OD Techs must have or maintain a State Opticians License.

Nice To Haves

Related customer or patient experience is preferred, but not required.

Responsibilities

Maintain complete and accurate patient records before conducting preliminary testing.
Introduce patients to the optometrist and provide the optometrist with important patient information.
Transition patients from the doctor to the sales floor and provide associates with information to help educate patients and recommend relevant products and services.
Perform daily operational tasks supporting exam lane maintenance and patient experience, including restocking inventory, cleaning equipment, and answering phones.
Count the optometrist’s daily revenue and prepare it for deposit.
Prepare technician work schedules to meet patient and doctor demand.
Assist with training and scheduling OD Techs.